0
Nataly

Customer service - Froggy-style...

Recommended Posts

I bought a new laptop on 30 October 2010...

On 23 December 2010 it wouldn't turn on so I called the number they gave for the Warranty.

On 28 December 2010 they picked up the pc.

On 11 January they returned it.

They replaced the hard drive (faulty - no explanation), wiped everything from the PC (including software that came with the pc), and the pc now has scratches all over it and the left corner is damaged, leaving me to wonder if they were using my pc in-lieu of a soccer-ball...

I called them (Samsung) to complain and get this - they asked me to send a letter of complaint by post!!!

Wow... Just... Wow...
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Hmmm...from what I hear about the English healthcare system, seems these guys are taking lessons.

Sorry about your problems. It's getting harder and harder to find a company that values it's reputation.
I know it just wouldnt be right to kill all the stupid people that we meet..

But do you think it would be appropriate to just remove all of the warning labels and let nature take its course.

Share this post


Link to post
Share on other sites
Quote

You forgot to explain to them that you are from Canada, and not the USA.[:/]




:D:D
I'm pretty sure my accent gave me away as a French-Canuckian!! :D
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Quote

You forgot to explain to them that you are from Canada, and not the USA.[:/]



THAT would get her the queens treatment.
I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama
BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun

Share this post


Link to post
Share on other sites
Quote

Quote

You forgot to explain to them that you are from Canada, and not the USA.[:/]



THAT would get her the queens treatment.


Dunno... The way I've come up against constant admin problems I'm starting to wonder if the French secretly hate Canadians... Maybe all this talk about "fraternité" with the Canadian frenchies is just a cover...!
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Quote

Quote

Quote

You forgot to explain to them that you are from Canada, and not the USA.[:/]



THAT would get her the queens treatment.


Dunno... The way I've come up against constant admin problems I'm starting to wonder if the French secretly hate Canadians... Maybe all this talk about "fraternité" with the Canadian frenchies is just a cover...!


Maybe they think that you have lived too close to the US and you might still be contagious.:o
I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama
BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun

Share this post


Link to post
Share on other sites
Quote

Quote

Quote

You forgot to explain to them that you are from Canada, and not the USA.[:/]



THAT would get her the queens treatment.


Dunno... The way I've come up against constant admin problems I'm starting to wonder if the French secretly hate Canadians... Maybe all this talk about "fraternité" with the Canadian frenchies is just a cover...!


Maybe the French aren’t all bad.:P

Share this post


Link to post
Share on other sites
Quote


Maybe the French aren’t all bad.:P



Nobody said they were - I moved here voluntarily, ya know!!!
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Quote


:D:D
I'm pretty sure my accent gave me away as a French-Canuckian!! :D



You have a French-Canuckian accent?:o
[swoon]
If I PM my phone number to you, will you leave a dirty message on my vmail?;)
"There are only three things of value: younger women, faster airplanes, and bigger crocodiles" - Arthur Jones.

Share this post


Link to post
Share on other sites
Quote

Quote


:D:D
I'm pretty sure my accent gave me away as a French-Canuckian!! :D



You have a French-Canuckian accent?:o
[swoon]
If I PM my phone number to you, will you leave a dirty message on my vmail?;)


Only if I get one too!>:(
I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama
BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun

Share this post


Link to post
Share on other sites
Quote

Quote


:D:D
I'm pretty sure my accent gave me away as a French-Canuckian!! :D



You have a French-Canuckian accent?:o
[swoon]
If I PM my phone number to you, will you leave a dirty message on my vmail?;)



I only sound French-Canadian when I speak French... Otherwise when I speak English I have a strange mix of Canadian with subtle British tones... It's not pretty.. :S
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Quote

Hmmm...from what I hear about the English healthcare system, seems these guys are taking lessons.

Sorry about your problems. It's getting harder and harder to find a company that values it's reputation.



English healthcare is very good; having experienced the NHS (myself/family) from A&E (or ER for you guys) up to ICU. Excellent.

My experience of hospital treatment in the USA however, well that's another story! Awful (admittedly only one hospital and probably not indicative of the whole lot).

While people bitch and moan about the NHS, it is a world class system, that provides care for all, not just those who can afford it.

Anyway, sorry for the thread drift, I guess this will probably be deleted as it's not in SC.

Share this post


Link to post
Share on other sites
Quote

Quote

Quote


:D:D
I'm pretty sure my accent gave me away as a French-Canuckian!! :D



You have a French-Canuckian accent?:o
[swoon]
If I PM my phone number to you, will you leave a dirty message on my vmail?;)



I only sound French-Canadian when I speak French... Otherwise when I speak English I have a strange mix of Canadian with subtle British tones... It's not pretty.. :S


Fine fine. You can call me and leave me a dirty message in French. ;)

Share this post


Link to post
Share on other sites
Quote

Hi Nat,

I think your problems may have started when you called them and said:

"Hey, Froggy, I have this . . . . "

:P

JerryBaumchen




[slaps forehead] D'oh!! :P
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites
Quote


I only sound French-Canadian when I speak French... Otherwise when I speak English I have a strange mix of Canadian with subtle British tones... It's not pretty.. :S



Feel free to leave the message in French.
I won't know what it says, but as long as it sounds dirty, I'll be happy.:)
"There are only three things of value: younger women, faster airplanes, and bigger crocodiles" - Arthur Jones.

Share this post


Link to post
Share on other sites
Quote



Dunno... The way I've come up against constant admin problems I'm starting to wonder if the French secretly hate Canadians...



I'm starting to wonder if it's your ambition to go and live in every country of the world, and slag it off when you get there. :P

Share this post


Link to post
Share on other sites
Quote

Quote



Dunno... The way I've come up against constant admin problems I'm starting to wonder if the French secretly hate Canadians...



I'm starting to wonder if it's your ambition to go and live in every country of the world, and slag it off when you get there. :P


Um... I didn't slag off Canada or Sweden or the UK - and I'm not slagging off France either...
"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

0