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AERODYNE (ICON) CUSTOMER SERVICE

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I belong to 2 Aerodyne Icon containers that are affected by the recent service bulletin.
http://www.dropzone.com/cgi-bin/forum/gforum.cgi?post=3060605;sb=post_latest_reply;so=ASC;forum_view=forum_view_collapsed;;page=unread#unread
Just to let everybody know they are covering all shipping costs and reserve repacking.
If anybody is considering a new rig consider the Icon. You can be sure that Aerodyne will stand behind their product.

Edit: My bad...They are covering the repack on a fresh repack. 1 rig is due for a repack so I'm paying for that. Very fair and I wouldn't ask for anymore.

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They had a service bulletin out.



Gary,

Our service bulletin was sent out on the 6th December 2007, if we missed you in the mailing list we do apologies.

Karl Meyer
Marketing Coordinator
Aerodyne Research
Office: 1 813 891 6300

www.flyaerodyne.com
www.myspace.com/flyaerodyne

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YEah, I read about it in another thread that was a sticky. For some reason i dont get any of your guys emails apart from direct emails.

Must be something with my server.



Gary,

It could be due to the software we mail from, your server might see it as spam. I'll fwd you the PDF for your records.

Karl Meyer
Marketing Coordinator
Aerodyne Research
Office: 1 813 891 6300

www.flyaerodyne.com
www.myspace.com/flyaerodyne

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You sent your rigs to Aerodyne to get a couple grommets replaced?

Mark



It's not just a few. It's all of them. Plus they don't want anybody else doing the work. And quite frankly neither do I.
I would think it's important for them to know exactly what's going on with rigs they put out only a few months ago.

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Is this service bulletin saying replace all grommets or just inspect for sharp edges and replace if needed??



http://www.dropzone.com/cgi-bin/forum/gforum.cgi?post=3060605;sb=post_latest_reply;so=ASC;forum_view=forum_view_collapsed;;page=unread#unread

Quote


...
service bulletin #SB271107 [that] recommends grommet inspection on all affected systems.

Affected systems are all ICON harness/container systems, part number P120, manufactured after and including 01 September 2007.

Aerodyne is recommending all grommets on all ICON container systems indentified above be inspected.



I read that as inspect and assess. Perhaps some clarity is in order?

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The service bulletin was released after we had found grommets on some Icon Harness Container Systems had been pressed to hard, thus causing the grommet to split (see image attached) this is for an inspection and possible replacement of damaged grommets that are effected.

If you have any questions on this or any other Aerodyne related matter please feel free to contact Customer Service or myself and we'll gladly assist.

Blue Skies

Karl Meyer
Marketing Coordinator
Aerodyne Research
Office: 1 813 891 6300
www.flyaerodyne.com
www.myspace.com/flyaerodyne

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