For the past few months, Liquidsky has been going through many many changes. Many of you know we moved to California but kept our Miami offices temporarily running until I thought it was the time for the full transfer. Last month we decided to close the Miami shop due to the amount of work we were getting at both locations. That decision was made with the best interest of the business, the clients, and my own health at heart. Liquidsky is known for making custom creative designs, and not everyone in my staff can do what I do here. Due to this, I had to be in contact with Miami so many hours a day that it was not allowing me to give my max in the California shop. I was not resting enough and work was not fun anymore, so I decided to close Miami and move all our operations to California. We still have a lot of orders on production but at least I can see everything that is going on here.
Due to this massive move from coast to coast we had to let some of our staff go and are now training more staff here in California. This is not an easy task. These individuals need to be well trained in order to make sure that they are capable of making the same quality product we have been making for 8 years.
Many people think we have a simple production line because we are making just a suit. If we were only making simple suits, trust me, it would be like that, but everything we make is custom. This takes a lot of preproduction, and, what can be done in a few hours, may sometimes take days depending on the detail of the order. You all have seen our work and should know it's not easy. Some of you have come to our shop and have seen firsthand the time, care, and attention that goes into each of our suits. This is not an easy process.
Currently, our estimate production dates are over 16 weeks and we are running a little late, mostly due to the move and lack of staff. We are working super hard in making this time get cut in half. We beg you to be patient. We are not playing around here with your suits. We have hired three new seamstress to help us get this going, but they need to get in the flow in order for us to get the production running faster and more smoothly.
Many clients are pissed, and we have even gotten emails from some people saying that our customer service sucks. These people really don't know who we are or they would understand. People that have been working with us for many years know that we go above and beyond to please our clients and ensure that they are more than satisfied. We aim to make our process as pleasant as possible from beginning to end. I sincerely apologize for any inconveniences that our delay may cause. We try to explain, but apparently people think suits grow on trees. Our customer service and reputation have always been excellent but we are not perfect. Any good and successful business can sometimes experience these "growing pains."
Please be patient as we move through this transition and know that our goal is to continue to deliver the same excellent quality and service we are known for. Feel free to contact us if you have an order with us and have a doubt or question about anything,
Julio Ruiz. "It's not the size of the dog in the fight,
It's the size of the fight in the dog!"