Why does customer service in skydiving suck?

[Squeak 17]

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I'd only add Chutingstar to that list.

I try to buy as much as I can from Mike. My Vigil2, Optimum, Safire2, camera helmet + mounts, gear bag and a ton of little things.

Only dealer I know that responds to emails in the middle of the night.

That sucks, how many people are up in the middle of the night to read them.

Sparky

Well, I was ordering the parts for my rig while I was deployed to Iraq, so... I was.

and anyone in OZ or NZ ordering from them

You are not now, nor will you ever be, good enough to not die in this sport (Sparky)
My Life ROCKS!
How's yours doing?

[chutingstar 1]

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I'd only add Chutingstar to that list.

I try to buy as much as I can from Mike. My Vigil2, Optimum, Safire2, camera helmet + mounts, gear bag and a ton of little things.

Only dealer I know that responds to emails in the middle of the night.

That sucks, how many people are up in the middle of the night to read them.

Sparky

Well, I was ordering the parts for my rig while I was deployed to Iraq, so... I was.

and anyone in OZ or NZ ordering from them

It's a sickness I suppose as I don't sleep very well if someone's question is hanging on my mind. Good fun. And yeah, the other side of the world is well awake when I'm up at 3 a.m. It's the 24/7 cycle of life these days.

A good number of skydiving manufacturers have had serious bouts with being extremely difficult to communicate with and dropping the ball on huge issues. I too think customer service in skydiving, especially with some manufacturers, is lacking and they don't seem to think it's worth taking the effort and time to improve. Many are high on themselves and/or don't seem the long-term benefit of sacrificing some profits for making something right. Eventually they'll just go away...or finally wake up.

Mike

ChutingStar.com

[steveorino 7]

When I was a camera flyer I bought ONE conceptus switch, every time I bit the through the mouth piece (or any other reason) they'd replace for FREE at least 5-6 times. I had 25000 jumps on my ProTrack I bought 11 years ago. I cracked it (when I had it in my pants) and L&B replaced it for FREE! I cannot think of any service I received anywhere else that even comes close to the service I have received from skydiving companies (Tonysuit, Bev suit, Graviator, L&B, Conceptus, Altimaster, Paragear, Chuting Star, GoPro, etc) Now the service I have received from SONY ... that is another story. :/

steveOrino

[pms07 3]

[mjosparky 3]

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There are reasons the phrase "caveat emptor" apllies to skydiving...

That applies to more than skydiving………….everything from booze to girlfriends.

Sparky

My idea of a fair fight is clubbing baby seals

[normiss 622]

Sony is THE worst company when it comes to support I have EVER dealt with.
Because of this - you be very hard pressed to find ANY Sony products in our home.


I will not buy their shit again. Ever.

[rehmwa 2]

I'm gratified that one or two companies hasn't already flooded this thread with posts of "company XXXX has great service" - times are tough, but the general tenor of the industry is nice about to hear without advertising

...
Driving is a one dimensional activity - a monkey can do it - being proud of your driving abilities is like being proud of being able to put on pants