CKSCUBA 0 #1 June 28, 2007 My son's viso face fell of in the plane no abuse or anything. first of all the viso is great and he loves it and so do i. it broke with the face falling of. i emailed the viso company and they said they are mailing me a new one. wow i have a ditter, optima, and my son has a viso. they support their product!!!!!!!!!! just to let everyone know this. Chris Quote Share this post Link to post Share on other sites
JGarcia 0 #2 June 28, 2007 Quote i emailed the viso company and they said they are mailing me a new one. That would be Larsen & Brusgaard. And yes, their products and customer service are outstanding. Cheers! --JairoLow Profile, snag free helmet mount for your Sony X3000 action cam! Quote Share this post Link to post Share on other sites
bob.dino 0 #3 June 29, 2007 The new generation of L&B products have a few issues, but their customer service doesn't. It's among the best I've encountered in any industry, anywhere. Quote Share this post Link to post Share on other sites
DougH 270 #4 July 2, 2007 QuoteThe new generation of L&B products have a few issues, but their customer service doesn't. It's among the best I've encountered in any industry, anywhere. Could you please expand on the comment about their newer products having problems? I own an altitrack and it has been going strong for 200 jumps. I think the quality is amazing. I also haven't noticed any problems with my friends who have owned visos for the past year."The restraining order says you're only allowed to touch me in freefall" =P Quote Share this post Link to post Share on other sites
bob.dino 0 #5 July 2, 2007 QuoteI own an altitrack and it has been going strong for 200 jumps. I think the quality is amazing. I also haven't noticed any problems with my friends who have owned visos for the past year. 1- Waterproofing, or the lack thereof. This is my biggest issue. 2- The Protektor does not fix issue (1) and makes it bloody hard to read the Viso display in afternoon sunlight. 3- The Protektor does not fit properly on the included wrist-mount, causing the Protecktor to tear out of its mounts. 4- The included wrist-mount sucks when someone takes a grip over your alti on a big-way. 5- Toughness: I've had an Optima killed by a knee to the head closing a block 6 (Stardian-Stardian). The blow was not hard enough to hurt or stun, and the Optima was inside my helmet. Quote Share this post Link to post Share on other sites
dharma1976 0 #6 July 2, 2007 mine got killed while in a protektor... in act the protector leaked water inside and then held it in making situation worse... and the best part...I was in the water for all of a second Davehttp://www.skyjunky.com CSpenceFLY - I can't believe the number of people willing to bet their life on someone else doing the right thing. Quote Share this post Link to post Share on other sites
djd 0 #7 July 5, 2007 AGREE AGREE AGREE droped mine (viso) and it fell into 5 pieces, had a brand new 1 in 4 days. awsome service....thx L&B.. Quote Share this post Link to post Share on other sites
kamalasound 0 #8 July 11, 2007 Nothing to say about the service department because they have changed 4 of mine that had been soaked even though in the protector. Just thinking that an audible for swooping should have been engineered to be waterproof. Quote Share this post Link to post Share on other sites
