selwynj 0 #1 March 5, 2007 What great service! I purchased a Viso some time ago when these became available and really enjoyed the digital screen. I accidently broke the alti on an exit and then contacted L&B via e-mail. They said send it back and we will have a look at it. Not only did they look at the damage, they send me a new one. Yes a new one including the safety cover free!!! This is unparalleled service and I definitely want to place a feather in their cap. I will happily continue jumping their products. Well Done!“It takes ten years to get ten years’ experience” Eric "tonto" Stephenson D515 PASA Quote Share this post Link to post Share on other sites
Mostly_Harmless 0 #2 March 5, 2007 I don't think anyone has ever complained about L&B's service, it's top notch._________________________________________ www.myspace.com/termvelocity Quote Share this post Link to post Share on other sites
Andy_Copland 0 #3 March 5, 2007 I dealt with them in the past, absolutely outstanding service.1338 People aint made of nothin' but water and shit. Until morale improves, the beatings will continue. Quote Share this post Link to post Share on other sites
DSE 3 #4 March 5, 2007 Same here, Mads seems to bend over backwards trying to make folks happy. Quote Share this post Link to post Share on other sites
darkwing 4 #5 March 5, 2007 It is because of this that I cannot consider another source for my audibles... -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites
D22369 0 #6 March 6, 2007 It is because of this that I cannot consider another source for my audibles... *** Ditto RoyThey say I suffer from insanity.... But I actually enjoy it. Quote Share this post Link to post Share on other sites
ast4711 0 #7 March 6, 2007 Same here: some day, I broke the display of a maybe one or two years old pro-track and mads sent me a new one within days after I returned the broken one. L6B customer service rocks! alex -- www.tandemmaster.net www.skydivegear.de Quote Share this post Link to post Share on other sites
ericfradet 0 #8 March 6, 2007 I also want to bring my own brick to the wall, I have been dealing since over 25 years with L&B people, and I can say that I have never seen a skydiving company treating his customers so well; they deserve all the compliments... Quote Share this post Link to post Share on other sites
freakyrat 1 #9 March 7, 2007 L & B's service is top notch. This year at PIA Stefan showed me how to ad my name on my Altitrack using the Jump Track 3 software and also how to get the serial number out of the Altitrack for the signature line in Jump Track 3. I couldn't be more happier the only thing is after we did this I inadvertently had something happen to a Windows XP start up file and had to reformat the drive and load everything back up again from a backup drive. Everything is still working fine in Jumptrack 3. L & B is a great company with great products and excellent customer service. Chris Quote Share this post Link to post Share on other sites
jpriestley 0 #10 November 3, 2011 I had to dredge this thread up. I've used L&B Jumptrack software for a few years and recently replaced my PC with a Windows7 64bit system. The download unit for my Altitrack no longer worked but they have a replacement program. My only complaint about L&B's customer service is that they wouldn't even let me pay for shipping and I felt the situation was unfair to them! What an amazing company... I felt like the Altitrack, download unit, and Jumptrack software was a pricey purchase a few years ago but worth it. Now, I realize that this company cares more about its customers than any I've ever seen and the purchase was a bargain. Thanks, Steffen! I hope I run into you someday and can buy you a beer. Quote Share this post Link to post Share on other sites
fcajump 153 #11 September 12, 2012 WOW!! broken AltiTrack case 2.5 weeks ago. Talked to L&B about it and my discovery that my JumpTrack wouldn't work with my new laptop (Win7) Shipped 12 days ago first chance I had to get to the PO. Replacement unit, upgraded JumpTrack USB and software already here!!! Should not be surprised, L&B's reputation has always been one of great equipment and great service, and over the years I've used/trusted a Dytter, PRO-Dytter, PRO-Track and my AltiTrack. You'll always have my business and recommendation/referrals. Thanks! FCAJUMPAlways remember that some clouds are harder than others... Quote Share this post Link to post Share on other sites
likestojump 3 #12 September 12, 2012 L&B rocks. For the last 10+ years I have used them a number of times and they have always exceeded my expectations. Quote Share this post Link to post Share on other sites
michals 0 #13 September 13, 2012 For me, the service is perfect. I used their help many times and have always helped. Quote Share this post Link to post Share on other sites