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Parky1

Waycool - Above & Beyond The Call of Duty

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I recently purchased a .25 lens from Waycool, Australia. The courier unfortunately lost my item before it left Oz.

Grant at Waycool sorted the problem out immediately and sent me off a replacement lens.
The lens arrived within 3 days after travelling half way round the world (and a bit more).

The lens is excellent and customer service spot on.

Only thing I can advise, is that if you order stuff for shipment don't try to save cash by not getting insurance.

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A little bit off-topic, but I wonder how this is regulated in other countries:

In The Netherlands (and I assume Europe (EU)) the shipping is the responsibility of the seller (if this is a shop), so when something is lost in the mail, it that shop that has to solve it.
The trouble with skydiving; If you stink at it and continue to jump, you'll die. If you're good at it and continue to jump, you'll see a lot of friends die...

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I'm assuming that waycool recover costs from the courier, as they would have to have paid the insurance premium to the courier, and they in turn give the item insurance cover.

Maybe someone from waycool could enlighten us?

For me as a customer it was sorted as soon as it was dicovered the item was missing. Once again, as a customer that is all important.

Just remember to pay the insurance.

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