MooChooser 0 #1 February 13, 2007 Im interested in seeing if my experiences with the company are the exception or the rule. Quote Share this post Link to post Share on other sites
MrBrant 0 #2 February 13, 2007 I've only talked to them directly twice. Both times I talked to Pablo in the rigging loft about sizing. Both times we spent over 20 minutes discussing sizing. My questions were all answered, and he helped me make my decisions. so, I would vote "very good". Although I do wish lead time was a little lower!! (but hey, it's winter - as long as I get my rig before the season starts!) Quote Share this post Link to post Share on other sites
matthewcline 0 #3 February 13, 2007 It has been excellent for me. From the first phone call to a custom built (including main Sigma 395) Sigma in 4 weeks. When we sent in the rig for a retro fit skyhook it was a 3 week turn around (we asked it not be back before 4 weeks since it was Christmas and all). MattAn Instructors first concern is student safety. So, start being safe, first!!! Quote Share this post Link to post Share on other sites
freakflyer9999 1 #4 February 13, 2007 Though they made a mistake on my rigging work, they were pretty quick to correct it. I did have to pay to ship it back to them though after having dropped it off in person so they could make sure of everything they needed to know to make the new harness fit me properly. Quote Share this post Link to post Share on other sites
pilotdave 0 #5 February 13, 2007 I just had a great experience with them. I had a little problem with my vector 3 (cracked riser cover stiffener). Ended up in Deland for a day, and a friend had some damage he wanted looked at, so we went over to UPT's rigging shop. Pablo was incredibly helpful. My riser covers are being replaced for free (with a little redesign and new stiffener material) on my 3 year old rig. When I mentioned I needed my canopy relined, he had the PD service form printed out for me in about a minute. He cut away my canopy and handed it to me in the dbag with the pilot chute attached... I dropped it off just like that at PD, who will (when it's done), walk it next door to UPT to get reassembled. He really couldn't have been more helpful... Gave me a pile of elastic keepers when i mentioned I had just lost one. My friend had reserve riser damage, so he demonstrated on some webbing what kind of damage actually weakens webbing and what causes it. My experience by email hasn't been as good as in person... Haven't tried the phone yet. Dave Quote Share this post Link to post Share on other sites
diablopilot 2 #6 February 14, 2007 Having worked in the gear business for 5 years, I would say they are in the top 25% when it comes to good customer service. When mistakes have been made they have been handled right away and properly which is the true mark IMO.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
adventurechick 0 #7 February 15, 2007 What a great company. Pablo spent so much time showing me how to pack, unhook mains, showing me gear ... also Greg trained me on my first intentional cutaway using their skyhook system. They have both taken time out of their day to show and explain things to me or let me hang out at the loft. All of the workers from relative have gone over and beyond their call of duty.... great personalities and they really do care about the jumpers. They are very knowledgable and will do what it takes to please the customer and educate them! I give them an A+++++++++!!!!!! PMS #449 TPM #80 Muff Brother #3860 SCR #14705 Dirty Sanchez #233 Quote Share this post Link to post Share on other sites
