jont 0 #1 April 10, 2012 I just wanted to say a quick public thank you to Hypoxic. My Hype D Pro developed a loose connection in the wiring after only half-a-season's use, rendering it intermittent and unreliable. I contacted them by email, and told them that I am flying off to Seville to film a training camp this coming Sunday. They couriered a free replacement to me here in the UK, and despite the Easter holiday got it to me this morning. Excellent customer service. Thank you Hypoxic. Jon T Quote Share this post Link to post Share on other sites
Remster 24 #2 April 10, 2012 Well, in all fairness, when you deal with a large corporation like Hypoxic, they probably did a detailed cost/benefit analysis. Figured the impact this would have on market perception, and loss of order. That, or Trunk is just a good guy... Remster Quote Share this post Link to post Share on other sites
DSE 3 #3 April 11, 2012 Quote That, or Trunk is just a good guy... This. Customer service that (in my experience) is only matched by L&B and Rigging Innovations. Quote Share this post Link to post Share on other sites
dirtbox 0 #4 April 11, 2012 I am going with option C - Trunk is really the Easter bunny and had to hop the pond anyway, which is why you go it on time :P It is cool when people give a shout out for people doing good things :) Quote Share this post Link to post Share on other sites
