Serious PC tech question re memory problem ...

[dterrick 0]

Problem with kernel.exe - "the information at 0x771c7418a could not be read " ... etc.

Anybody wknow just whaththehell this means? I'm running a P3 550 w/256k RAM, an ATA 100 controller card (to run the big hard drive under ATA-5 protocol). ATI all-in Wonder radeon video, Audigy sound, etc. XP pro service pack 1.

I've always had a bit of a bug in the ATI video where the ATIMMC program would hang on shutdown. I installed the new drivers EXACTLY as stated and I came up with that message. The new drivers went in as OK as normal but the system takes much longer than it used to in bootup (hang is on the welcome screen).

Just got a new cordelss optical mouse and went though the install. Same message, same memory address.

System info and devicde manager show no " ! " problems and I cannot find a reference to this memory address. Does anyone know if I have a hardware issue or a software issue?

The manchine is running OK otherwise. I'd love it if there is a clear cut answer or a way to determine what is using that memory address - but I don't speak hardware, just advanced end-user.

Anyone?

Thanks in advance

Dave

Life is very short and there's no time for fussing and fighting my friend (Lennon/McCartney)

[indyz 1]

Quote

256k RAM

Well, there's your problem. Hell, my 8086 has 512k, and that thing is 21 years old.

But seriously folks... No way to know for sure, but it sounds like a buggy driver somewhere. Did you try uninstalling your video driver and reinstalling the last known good version? Most likely your mouse (is it that sweet recharging Logitech that I want so much?) doesn't have anything to do with it.

[beowulf 1]

I would just back every thing up to CD's and format and reinstall everything with the latest drivers.
I have had trouble with adding hardware to computers running Win2k. I havent tried adding hardware to a computer running WinXP but I wouldnt be suprised to have the same troubles with XP that I had with 2k

[RichM 0]

99.99% probability that it's a software problem. It happens to me with drivers too - I usually just find a set that work ok, I'm no longer too fussed if they are not the latest and greatest drivers.

Rich M

[flyingferret 0]

What version of the AIW Radeon? I have trouble with the several most recent driver editions do not work 100% with the older original Radeons. That may be an issue. May not. Also, the mx500 and mx700 drivers have been known to cause issues with Win2k, but not WinXP, that I have heard.

--
All the flaming and trolls of wreck dot with a pretty GUI.

[Satan666 0]

This is the closest to getting answear and because it's microsoft probarbly won't help, but print it out and give it a try:

Knowledge Base

Troubleshooting a Stop 0x0000000A Error in Windows XPPSS ID Number: 314063

Article Last Modified on 8/6/2002


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The information in this article applies to:


Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

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This article was previously published under Q314063
For a Microsoft Windows 2000 version of this article, see 165863.

WARNING: This article contains steps that may involve changing your BIOS or CMOS settings or that may require you to make physical changes to your computer hardware. Incorrect changes to the BIOS of your computer can result in serious problems. Microsoft cannot guarantee that problems that result from changes to your BIOS can be resolved. Change the BIOS settings at your own risk. If you need assistance with any of these steps, contact the hardware manufacturer. Note however that making either hardware or BIOS changes to your computer may invalidate your warranty. If you do not want to make hardware changes to your computer, you can take your computer to a repair center.
SUMMARY
This article discusses how to troubleshoot the following Stop error in Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename
The parameters refer to the specific issues that are involved:
Parameter 1 - An address that was referenced improperly
Parameter 2 - An IRQL that was required to access the memory
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation
Parameter 4 - The address of the instruction that referenced memory in parameter 1
This article describes troubleshooting steps to take if you receive this Stop error either during or after the installation of Windows XP.
MORE INFORMATION
Stop error 0x0000000A (Stop 0x0A) shows that there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). This error usually occurs when a driver uses an incorrect memory address. Other possible causes of this error are an incompatible device driver, a general hardware problem, and incompatible software.
A Stop 0x0A Error During the Installation of Windows
If you receive a Stop 0x0A error during the installation of Windows, use the following troubleshooting procedures to check hardware components.
Check the HCL
Verify that your hardware is on the Windows XP Hardware Compatibility List (HCL). If your hardware is not on the Windows XP HCL, consider obtaining hardware that is on the HCL.

For additional information about the Windows HCL, click the article number below to view the article in the Microsoft Knowledge Base:
314062 The Latest Windows XP Hardware Compatibility List

The latest HCL is available at the following Microsoft Web site:
http://www.microsoft.com/hcl/

Also, read the "Check System Compatibility" topic on the Windows XP CD-ROM to find out about potential software and hardware incompatibility.

The following troubleshooting steps can help you isolate the problem. Use the Windows XP CD-ROM to start the computer, and then follow the on-screen installation instructions.
Check Other Hardware Issues
If you continue to receive a Stop 0x0A error during the installation of Windows XP, try the following troubleshooting steps. After each step, try again to install Windows.
During the installation startup, press F5 when the "Setup is inspecting your computer's hardware configuration" message appears. When you are prompted, specify the correct computer type and hardware abstraction layer (HAL). For example, if you have a single processor, specify the "Standard PC" HAL.
Turn off the following features in the CMOS settings of your computer. Consult the hardware documentation or manufacturer for instructions.
All caching, including L2, BIOS, internal/external, and write-back caching on disk controllers
All shadowing
Plug and Play
Any BIOS-based virus protection feature
Remove all adapters and disconnect all hardware devices that are not absolutely required to start the computer and install Windows, including:
Network adapter
Internal modem
Sound card
Extra hard disks (you need at least one to complete the installation)
CD-ROM or DVD-ROM drive (if you are installing from the local hard disk)
If you are using a SCSI adapter, perform the following tasks (consult the hardware documentation for information):
Obtain the latest Windows driver from the adapter vendor.
Turn off sync negotiation on the SCSI controller.
Verify that termination and IDs of the SCSI devices are correct.
Remove all SCSI devices from the SCSI chain (except for one hard disk if you are starting from or installing to a drive that is on that disk).
If you are using IDE devices, perform the following tasks (consult the hardware documentation for more information):
Define the on-board IDE port to Primary only.
Verify that the Master/Slave/Only settings for the IDE devices are correct.
Remove all IDE devices except for the hard disk.
Check the memory SIMMs (the RAM) in the computer (consult your hardware documentation for more information):
Remove any mismatched memory SIMMs so that all the SIMMs operate at the same speed, for example 60ns or 70ns.
Run a systems test on the memory, and remove any bad SIMMs.
Test by using different SIMMs if any are available.
Contact the manufacturer of the computer or the motherboard to see whether there are any known issues about running or installing Windows XP. The manufacturer might be able to provide guidance about the following items:
Running a diagnostics program on the computer.
Upgrading the computer BIOS, if that is applicable.
A Stop 0x0A Error After Windows XP Is Already Installed
If you receive the Stop 0x0A error after Windows XP is already installed, use the following troubleshooting procedures to check other components.
Check Third-Party Software or Drivers
If you have installed any third-party software or drivers, try removing them or disabling them so that they do not load, and then restart the computer to see whether that software or driver is causing the error. If that software or driver is causing the error, report the problem to the vendor of the software or driver.

If you are not able to start into Windows XP after you install the software or drivers, use one of the following methods to restore Windows:
Try using the Last Known Good configuration.For additional information about using the Last Known Good configuration, click the article number below to view the article in the Microsoft Knowledge Base:
307852 HOW TO: Start Your Computer with Last Known Good Configuration

Try repairing the Windows XP installation. Follow these steps:
Disable any antivirus program and BIOS-level antivirus protection. For help, refer to the relevant software manual or online help.
Make sure that the CD-ROM or DVD-ROM drive is the first priority startup device. Refer to your computer documentation for information about how to do this.
Insert the Windows XP CD into the CD-ROM or DVD-ROM drive, and then restart your computer.
When the instruction to "Press any key to boot from CD" appears, press a key to let your computer start from the Windows XP CD.
When the computer starts from the CD, the system checks your hardware and then prompts you to select one of the following options:
To set up Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
Press ENTER.
Press F8 to accept the Licensing Agreement.
A box lists your current Windows XP installation, and then the system prompts you to select one of the following options:
To repair the selected Windows XP installation, press R.
To continue installing a fresh copy of Windows XP without repairing, press ESC.
Press R to start the automatic repair process. After repairing Windows XP, you may need to reactivate Windows XP, if you changed some hardware.
Try using the Roll Back Driver feature. For additional information about using the Roll Back Driver feature, click the article number below to view the article in the Microsoft Knowledge Base:
283657 HOW TO: Use the Roll Back Driver Feature

Try using the Windows XP System Restore feature.For additional information about using the System Restore feature, click the article number below to view the article in the Microsoft Knowledge Base:
306084 HOW TO: Restore Windows XP to a Previous State

Try using Recovery Console.For additional information about using Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
307654 HOW TO: Access the Recovery Console During Startup

If Windows is on a FAT partition, try booting to MS-DOS and renaming the problem software or driver.
Check Newly Installed Hardware
If you added any hardware device after Windows was installed, try removing the newly added device to see whether the Stop 0x0A error stops occurring. If removing the newly added device resolves the problem, try any or all of the following procedures:
Obtain updated drivers for the device, if any updated drivers are available.
Call the vendor of the device to see whether there are any known issues with the device.
Run diagnostics to make sure that the device is working properly.
Examine the logs under Event Viewer to see whether there is any event information that might help you determine what device or driver is causing the problem.
Additional Information
If the preceding steps do not resolve the Stop 0x0A error, and if you are running Windows on HCL-compliant hardware, refer to the following article in the Microsoft Knowledge Base:
314103 Preparation Before You Contact Microsoft After Receiving a STOP Message on a Blue Screen

You can also refer to the following pages on the Microsoft Support Site:
Troubleshoot Windows XP Professional

Troubleshoot Windows XP Home



Additional query words: ntoskrnl.exe blue screen tshoot 0x0000000a 0a oa

Keywords: kberrmsg kbHardware kbinfo kbsetup kbtshoot KB314063
Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch



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