rhino 0 #1 July 13, 2005 Hello - sorry for sending out a mass email like this but I wanted to start spreading the word as soon as I got it. If this does not fit your skill set I apologize - please forward it to any one you think would be interested. Thanks! Target is looking for about 9 people to start on Monday! Individuals will go through a training class first couple of days and then start. Individuals will be chosen by Friday of this week I was told. I believe all hours are day shift. Client: Target Location: Minneapolis MN Duration: 1 year + Rate: 16 - 18 / hour W2 depending on experience Description: POSITION TITLE: Client Support Specialist III DIVISION/LOCATION: Client Services DEPARTMENT: Client Support Center POSITION SUMMARY Provides exceptional client support to all Target employees on IS related issues. Develops a strong understanding of the business and can relate problems to business impacts. Understands when to place a sense of urgency and will escalate critical problems to management. Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Maintains required performance standards for both quality and quantity, and recommends ideas for improving service levels and procedures. ESSENTIAL JOB FUNCTIONS Technical Proficiency- Learns and maintains knowledge to support clients. Utilizes knowledge tools and documentation to support clients. Identifies, recommends, and upon management approval, initiates changes to our tools and documentation. Shares learned knowledge with team members and acts as a senior technical resource. Problem Escalation to TS Partners or Vendors- Escalates calls to appropriate support group and ensures escalation effort resulted in recovery of issue. Effectively multi-tasks while escalating issues to ensure optimum time usage. Follows issue to full resolution. Recommends solutions to management to optimize escalation processes. Services underlying or hidden problems and patterns. Problem Escalation to Management - Escalates client calls to management when appropriate. Follows through with management to provide overall solution input to client's issue. Identifies and handles possible client escalation issues and resolves to avoid management escalation. Business and Organizational Knowledge - Asks how the reported issue impacts the clients business. Demonstrates an understanding of the various systems and the related trouble shooting procedures. Evaluates customer impact of a problem and proceeds accordingly. Speaks knowledgeably and confidently about how the Client Support Center organization integrates within the Target support architecture. Understands not only the business impact of the issue, but understand the broader implications. Develops a personal network of people who are experts on the business. Initiative - Is able to independently resolve most client issues using available resources. Identifies and partners with other IS areas to resolve unique or complicated issues. Conveys a sense of urgency. Brings issues to the forefront, prioritizes them, and takes action to resolve. Self Development - Participates in training opportunities requested by management and seeks opportunities for enhancing technical and client relation skills to increase their value to the overall team objectives. Sets challenging goals (IDP) and achieves results beyond agreed upon objectives. Ownership and Accountability - Follows through on commitments to clients. Sets personal and work priorities to meet objectives. Continually drives for results. Identifies and accomplishes high-priority actions first. Is able to take complete ownership of global client issues and can achieve resolution on a consistent basis. Teamwork - Personally contributes in meeting overall team objectives. Is flexible with work schedule and can adjust when needed. Places team objectives above own individual objectives. Provides the information people need to know to do their jobs and feel good about being a member of the team. Queue Responsiveness - Actively responds to call queues by managing call time and re-prioritizing more effectively. Promotes team awareness of calls in queue. Motivates the team to exceed service level objectives. Training - Assist in the training of new team members with call observation and explaining the tools and resolution process. Is able to independently manage a training session and develop training materials. Professionalism - Creates a positive image of the Client Support Center through his/her interaction with clients vendors, and team members. Serves as a role model to other team members by demonstration. Speaks positively about change and the future. Models commitment to the organization in numerous ways. Talks in a positive manner to team members about the Client Support Center’s vision. REQUIREMENTS Superior customer relation skills and the ability to maintain positive and cooperative working relationships within the team, TTS Pyramid and with any customer or vendor contacts. Proven analytical & problem solving skills Adaptable to changing priorities, tasks, and work schedule to meet customer services standards Proven ability to handle multiple problems/calls simultaneously Work under pressure and time constraints Effective written & verbal communication skills Detail oriented Demonstrated proficiency with desktop hardware and O/S and/or Target hardware/software Strong team player Minimum 2 year Technical Call Center experience 4 year College/University degree or equivalent experience. DESIRED Target experience Technical Certification Jake Wyant Analysts International 3601 West 76th Street, 6th floor Edina, MN 55435 Direct: 952-897-4548 Toll-free: 800-776-3553 ext.4548 Cell: 612-251-4027 [email protected] www.JobsAtAnalysts.com Quote Share this post Link to post Share on other sites
WatchYourStep 0 #2 July 13, 2005 Just my opinion here but I didn't enjoy working for Target. I did an internship there and then was offered a position as an ETL. ETLs are right below the head honcho of the store. The pay wasn't bad, but be prepared to work every other weekend at Target. It doesn't sound bad at first, but you start missing those weekend events. Some people don't mind it, but if you do stuff on the weekends I'd steer clear of this place. "You start off your skydiving career with a bag full of luck and an empty bag of experience. The trick is to fill the bag of experience up before your bag of luck runs out." Quote Share this post Link to post Share on other sites
JoeyRamone 0 #3 July 13, 2005 What are you a recruiter? Can not make too good of a living at 16 bones an hour w2.. Why did you post this job? Can people not read the paper or go to the internet for job postings? Quote4 year College/University degree or equivalent experience. Should make more then 16-18 an hour... Quote Share this post Link to post Share on other sites
Salsa_John 0 #4 July 13, 2005 QuoteWhat are you a recruiter? Can not make too good of a living at 16 bones an hour w2.. Why did you post this job? Can people not read the paper or go to the internet for job postings? Quote4 year College/University degree or equivalent experience. Should make more then 16-18 an hour... I think this person was trying to help out. There have been a number of DZ.com'ers who have recently lost their jobs. If I knew of an opening I would post it too "You did what?!?!" MUFF #3722, TDSM #72, Orfun #26, Nachos Rodriguez Quote Share this post Link to post Share on other sites
rhino 0 #5 July 14, 2005 QuoteI think this person was trying to help out. There have been a number of DZ.com'ers who have recently lost their jobs. Not a recruiter. Just trying to help people pay their bills. Quote Share this post Link to post Share on other sites
mailin 0 #6 July 14, 2005 QuoteShould make more then 16-18 an hour... Not necessarily in MN. JenArianna Frances Quote Share this post Link to post Share on other sites
masterrig 1 #7 July 14, 2005 QuoteQuoteShould make more then 16-18 an hour... Not necessarily in MN. ____________________________________ ... or West Texas!!! Chuck Quote Share this post Link to post Share on other sites eeneR 1 #8 July 14, 2005 QuoteWhat are you a recruiter? Can not make too good of a living at 16 bones an hour w2.. Why did you post this job? Can people not read the paper or go to the internet for job postings? Quote4 year College/University degree or equivalent experience. Should make more then 16-18 an hour... Um this is a help desk gig...dont think in that market especially you are going to get more then that Hell a bunch of the HD jobs in chicago barely pay that now She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #9 July 14, 2005 QuoteHell a bunch of the HD jobs in chicago barely pay that now You must be talking to the wrong people i pay out hd people 25-45 an hour. Not trying to be a jerk just asking rinho.. Quote Share this post Link to post Share on other sites eeneR 1 #10 July 14, 2005 QuoteQuoteHell a bunch of the HD jobs in chicago barely pay that now You must be talking to the wrong people i pay out hd people 25-45 an hour. Not trying to be a jerk just asking rinho.. But is that as a consultant? or as a full time employee?She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites mailin 0 #11 July 14, 2005 Woah... Working as a software programmer in the northeast with 3 years of experience barely gets you in that range. I should move to Chicago if your paying HD (usually much more limited knowledge than programmers) that much No wonder the US outsources! JenArianna Frances Quote Share this post Link to post Share on other sites JoeyRamone 0 #12 July 14, 2005 QuoteBut is that as a consultant? or as a full time employee? Consultants but they are fulltime employees with my company... Quote Share this post Link to post Share on other sites JoeyRamone 0 #13 July 14, 2005 The rate in Chicago are going up very fast, our average bill rate is 115 an hour. Quote Share this post Link to post Share on other sites eeneR 1 #14 July 14, 2005 QuoteQuoteBut is that as a consultant? or as a full time employee? Consultants but they are fulltime employees with my company... So then do they get full benefits, health, dental, vacation, sick, disablity??? and im not talking them havin to pay the $300 a month for health..do you pic up the tab on these???She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #15 July 14, 2005 They get fullbennies but do pay half for health. For a family it cost me 200 a month... They can also be a corp to corp contractor if they like. Quote Share this post Link to post Share on other sites eeneR 1 #16 July 14, 2005 QuoteThey get fullbennies but do pay half for health. For a family it cost me 200 a month... They can also be a corp to corp contractor if they like. Cool....then expect a resume in the next week....I have 10+ years IT, Most of which has been helpdesk or techincal support, with a lil bit of packaging. Everything from Level 1 to Level 3 techinical support both inside and external support. External being working for US Robotics back in the Mid 90's when they were big....Starting as a level 1 and moving my way up...doing techincal support for the customer base...that (847) number you would call for help, I was one of the people doing 1st and 2nd level support for them... Show me the $$ She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #17 July 14, 2005 Sounds great, I have helped 5 or so people get jobs from this website.. Tim Quote Share this post Link to post Share on other sites mailin 0 #18 July 14, 2005 Hey eeneR, If you get a help desk job for $45/hr you're paying for the next tunnel camp Must be some over-glorified help desk workers in chicago or something . I want in JenArianna Frances Quote Share this post Link to post Share on other sites eeneR 1 #19 July 14, 2005 If i can get $45 an hour with bene's...I will buy an hour for our group (sorry this group is already set) I have NEVER seen HELPDESK for that much with bene's in the chicago area in my 10 + years being in the industry. $25 an hour, maybe if it is a high end, application packaging included or server responsibility type deal. But not straight HD/Techinical support. But hey if he says he can do it lets go for it...what do I have to loose? Edited to add: Must be longer then 90 day contract too...She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #20 July 14, 2005 It all depends on the client and the person. If it is a client where we do all the IT work we can charge a better rate or if it is a fixed bid contract... You are also forgetting that most companies add a 20-30% markup on all contractors too. Quote Share this post Link to post Share on other sites eeneR 1 #21 July 14, 2005 QuoteIt all depends on the client and the person. If it is a client where we do all the IT work we can charge a better rate or if it is a fixed bid contract... You are also forgetting that most companies add a 20-30% markup on all contractors too. No actually im not....the average going rate for a HD person from what I have seen lately, is around $16-$20...depending on skills. I have seen them as low as $12. You *Might* get $25 an hour, but no way in hell unless it was some completely obscure very speciallized support need are you going to get regular HD for $45 an hour... Prove me wrong.... Having said that as well...$16 an hour with a stable job or $20 an hour for a few month contract where you are job hopping never sure you are working...that is a big deal to some. I would rather take the $$ hit for a lil more stability in the long run.She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #22 July 14, 2005 Most people like the stabality, that is why "road warriors" tend to get paid more... Quote Share this post Link to post Share on other sites eeneR 1 #23 July 14, 2005 QuoteMost people like the stabality, that is why "road warriors" tend to get paid more... And 20-30% over market is ok if that is the case....$45 is not that...like I said. Edited to add...and that is with Benefits....with out then the numbers all change again.She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites JoeyRamone 0 #24 July 14, 2005 Some take bennies som,e do not, corp to corp do not they have there own business so i can pay them 45 and charge 55 and still make 10 an hour that is on fixed bid deals. Hell we get 225 for top end sap or red prairie functional people. Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. 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eeneR 1 #8 July 14, 2005 QuoteWhat are you a recruiter? Can not make too good of a living at 16 bones an hour w2.. Why did you post this job? Can people not read the paper or go to the internet for job postings? Quote4 year College/University degree or equivalent experience. Should make more then 16-18 an hour... Um this is a help desk gig...dont think in that market especially you are going to get more then that Hell a bunch of the HD jobs in chicago barely pay that now She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #9 July 14, 2005 QuoteHell a bunch of the HD jobs in chicago barely pay that now You must be talking to the wrong people i pay out hd people 25-45 an hour. Not trying to be a jerk just asking rinho.. Quote Share this post Link to post Share on other sites
eeneR 1 #10 July 14, 2005 QuoteQuoteHell a bunch of the HD jobs in chicago barely pay that now You must be talking to the wrong people i pay out hd people 25-45 an hour. Not trying to be a jerk just asking rinho.. But is that as a consultant? or as a full time employee?She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
mailin 0 #11 July 14, 2005 Woah... Working as a software programmer in the northeast with 3 years of experience barely gets you in that range. I should move to Chicago if your paying HD (usually much more limited knowledge than programmers) that much No wonder the US outsources! JenArianna Frances Quote Share this post Link to post Share on other sites
JoeyRamone 0 #12 July 14, 2005 QuoteBut is that as a consultant? or as a full time employee? Consultants but they are fulltime employees with my company... Quote Share this post Link to post Share on other sites
JoeyRamone 0 #13 July 14, 2005 The rate in Chicago are going up very fast, our average bill rate is 115 an hour. Quote Share this post Link to post Share on other sites
eeneR 1 #14 July 14, 2005 QuoteQuoteBut is that as a consultant? or as a full time employee? Consultants but they are fulltime employees with my company... So then do they get full benefits, health, dental, vacation, sick, disablity??? and im not talking them havin to pay the $300 a month for health..do you pic up the tab on these???She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #15 July 14, 2005 They get fullbennies but do pay half for health. For a family it cost me 200 a month... They can also be a corp to corp contractor if they like. Quote Share this post Link to post Share on other sites
eeneR 1 #16 July 14, 2005 QuoteThey get fullbennies but do pay half for health. For a family it cost me 200 a month... They can also be a corp to corp contractor if they like. Cool....then expect a resume in the next week....I have 10+ years IT, Most of which has been helpdesk or techincal support, with a lil bit of packaging. Everything from Level 1 to Level 3 techinical support both inside and external support. External being working for US Robotics back in the Mid 90's when they were big....Starting as a level 1 and moving my way up...doing techincal support for the customer base...that (847) number you would call for help, I was one of the people doing 1st and 2nd level support for them... Show me the $$ She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #17 July 14, 2005 Sounds great, I have helped 5 or so people get jobs from this website.. Tim Quote Share this post Link to post Share on other sites
mailin 0 #18 July 14, 2005 Hey eeneR, If you get a help desk job for $45/hr you're paying for the next tunnel camp Must be some over-glorified help desk workers in chicago or something . I want in JenArianna Frances Quote Share this post Link to post Share on other sites
eeneR 1 #19 July 14, 2005 If i can get $45 an hour with bene's...I will buy an hour for our group (sorry this group is already set) I have NEVER seen HELPDESK for that much with bene's in the chicago area in my 10 + years being in the industry. $25 an hour, maybe if it is a high end, application packaging included or server responsibility type deal. But not straight HD/Techinical support. But hey if he says he can do it lets go for it...what do I have to loose? Edited to add: Must be longer then 90 day contract too...She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #20 July 14, 2005 It all depends on the client and the person. If it is a client where we do all the IT work we can charge a better rate or if it is a fixed bid contract... You are also forgetting that most companies add a 20-30% markup on all contractors too. Quote Share this post Link to post Share on other sites
eeneR 1 #21 July 14, 2005 QuoteIt all depends on the client and the person. If it is a client where we do all the IT work we can charge a better rate or if it is a fixed bid contract... You are also forgetting that most companies add a 20-30% markup on all contractors too. No actually im not....the average going rate for a HD person from what I have seen lately, is around $16-$20...depending on skills. I have seen them as low as $12. You *Might* get $25 an hour, but no way in hell unless it was some completely obscure very speciallized support need are you going to get regular HD for $45 an hour... Prove me wrong.... Having said that as well...$16 an hour with a stable job or $20 an hour for a few month contract where you are job hopping never sure you are working...that is a big deal to some. I would rather take the $$ hit for a lil more stability in the long run.She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #22 July 14, 2005 Most people like the stabality, that is why "road warriors" tend to get paid more... Quote Share this post Link to post Share on other sites
eeneR 1 #23 July 14, 2005 QuoteMost people like the stabality, that is why "road warriors" tend to get paid more... And 20-30% over market is ok if that is the case....$45 is not that...like I said. Edited to add...and that is with Benefits....with out then the numbers all change again.She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
JoeyRamone 0 #24 July 14, 2005 Some take bennies som,e do not, corp to corp do not they have there own business so i can pay them 45 and charge 55 and still make 10 an hour that is on fixed bid deals. Hell we get 225 for top end sap or red prairie functional people. Quote Share this post Link to post Share on other sites
