nhingley

This is a follow up on the following complaint!! We received a call (in Australia) from Chris on behalf of Perris Valley asking about this review, he welcomed the feedback and let us know about the re-fit to the IHOP, there now seems to be higher concern about the feedback received, we are very impressed and look forward to visiting Perris Valley in the future. I also forgot to mention the stellar job Eli Thompson did in pulling the Film Festival together in difficult circumstances he definately helped and accomodated us in a professional and friendly way big thumbs up!!! We had several bad experiences which follow 1. The wind tunnel deleted our footage after months of emailing and trying to get it made, we spent an hour in there each costing us $2200 total, this was complained about & the owners were more than happy to deal with this problem but dont seem to know how the dropzone is being run 2. The bunkhouse flooded so the IHOP was overflowing with people sleeping on the floor and couches, they were still charged full price even though they didnt have a bed. There is one fridge for 30 people which overflowed. There is no fire extinguisher and the DVD player(which didnt work) was replaced just before we all got kicked out for the British military who booked the whole IHOP. They even kicked out one of their full time employees who slept in his car as he had nowhere to go. I don't think the IHOP should ever be fully booked out by one group, it makes other jumpers feel as if they are not a priority for the DZ. 3. They reopened the bunkhouse so we had somewhere to stay which had the carpet removed due to the damp, some rooms still have water in them and the heater didnt work until today. The light in the kitchen doesnt work and no-one is emptying the trash so there is a mouse problem, which no-one seems to be doing anything about. We are being charged full price to stay in this environment. 4. One of the office members was extremely rude to us on a daily basis. It seems she has never heard of customer relations and she definately IS NOT a people person therefore should never deal with the public. She, in particular, has made our stay unpleasant. From my understanding she is paid to look after the customer which she has failed on in all aspects. She should look at how Josh treats people, he is a true assett to this DZ. 5. If they don't really care they could at least pretend to, we spoke with Melanie and Dan BC who helped us with our complaints, i hope one day the cause will be fixed. Due to this, we will spend our money at Eloy next time, they have just renovated their bunkhouse, the staff was super friendly and helpful and their wind tunnel will be up and running by then.

We stayed at Eloy for 4 days in a tent, they were renovating their bunkhouse but we could have stayed in a team room for bunkhouse price, they had a plan B! There were plenty of loads and if you were willing to speak to people and not think that they are "SkyGods" you will find that they are a great group of people, i have only 100 jumps and i was catered for and treated well by the staff and fun jumpers. There was 2 military groups staying there as well as fun jumpers and everyone was catered for with minimal hassles. Scenerey was tops, will be back once the wind tunnel is up and running.

We were evacuated from Florida due to hurricanes and travelled to Thomaston which was a great choice. The people were very friendly and the owner was one of the friendliest nicest people i have met here. Very impressed overall with the level of coaches, the Dz facilities and of course, the Big Screeen TV, love your work guys :)

We came for Summerfest and will return for this event again, it was awesome. There were plenty of loads and organisers. Aagain, if you have trouble with cliques and "skygods" remember they are just normal people and are quite happy to talk to anyone when approached, you just have to open your mouth and say hello. We met team Loki while there who were great people. When you can get a 100 jump package for $1400 and have $14 jumps for the rest of the year, this is the place to be. You will also eat well while you are there, the chef is brilliant and the food is better.

Hi guys i was wondering how much registration is for jumpers and non jumpers at this years freefall convention, any info would be a great help as it isnt posted anywhere on thier website !!

Thanks heaps It all seems so simple !