Alti-2 = Great Customer Care

[NovaTTT 1]

I want to give massive props to Alti-2, in general, and Jenn @ A2 in particular.

I've used only Altimasters since my first jump (Sept, 1985) because I can rely on them. Never had one break or malfunction, even one that should have been smashed to hell (when I was).

The two times I've needed service or help with an Alti they took care of me ASAP - made me feel kinda special.

So after a talk recently with Jenn about an unrelated matter she went out of her way and sent some helpful things down our DZ.

It's a demonstration of caring about customers like this that keeps me, as a consumer, coming back. It's the quality of the product that gets me there in first place.

Thanks to Jenn and Alti-2!

"Even in a world where perfection is unattainable, there's still a difference between excellence and mediocrity." Gary73

[matthewcline 0]

+2

They have dojen a great job of refining products and running an out standing company.

Matt

An Instructors first concern is student safety.
So, start being safe, first!!!

[JohnDeere 0]

+3 They have great products. I have 4 of there products and have not had any problems. I will continue to use them!

Nothing opens like a Deere!

You ignorant fool! Checks are for workers!

[skydiverek 55]

+4! Five years, and my Alti-5 works great!

[gjhdiver 0]

Done nearly 10,000 jumps on one Alti III. None better for the serious or working jumper IMHO.

They've always been great on service too.

[LloydDobbler 2]

Well, you beat me to it (so I'll add another one to the list).

My Neptune LCD got busted at Z-Hills a few weeks back (stepped on, perhaps?) - I called Alti-2 and they're not charging me the repair fee since I had it in the Neptune Armor. It's not their fault the thing fell out of my helmet on the way to the mock-up - but they're fixing it anyway.

And Smitty has replaced my scratched Galaxy lens a few times at Elsinore, and is always glad to test the calibration and see if something's off.

Great company, with great people on their team.

Signatures are the new black.

[virgin-burner 1]

jenn's really nice to deal with, and, pretty hot too!

“Some may never live, but the crazy never die.”
-Hunter S. Thompson
"No. Try not. Do... or do not. There is no try."
-Yoda

[Jumpah 0]

Agreed...they've been amazing to work with...and I keep buying their products as a result

[Telek 0]

I'll +6 that. I've been an AFS member for years and Jenn has been awesome with help and listening to complaints and my rambling. Alti-2 never gave me any guff about replacing my screen when it cracked or the 8 neptunes I've sent back for replacement because they were rebooting. Free kit provided to me to change battery covers and rings and the like. Awesome service!