LisaM 0 #1 January 4, 2007 Anyone ever downloaded one of these? My son got a video ipod for Christmas. Purchased Pirates today, took forever to download. Understandable. Then it stays there "processing file" forever (like 45 minutes) then crashes. Originally the movie was on the file server where we keep our itunes stuff, but I later found it on that computer under documents and settings. Ok fine I finally get it onto the ipod. Then it stops playing at 39 minutes. I tried to move it past there and then play.... no go... done. How long is it going to take me to hear back from their lame email support? waaaa..... ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #2 January 4, 2007 I bought an entire season of a TV show off iTunes, and watched it all. It worked just fine for me. The download took forever, but it was 20-some hours of video, after all. What kind of computer are you using?-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
LisaM 0 #3 January 4, 2007 Windows XP SP2. ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #4 January 4, 2007 QuoteWindows XP SP2. Ah, that's your issue, then. I haven't ever used a windows machine for iTunes at all. The whole iTunes-Mac-iPod cycle is pretty seamless. It sounds to me like you've got a screwed up download of that specific file. Did you try refreshing your account? I'm not sure how to do that on a PC, but on a Mac you can either "de-authorize" and then "re-authorize" your machine (which forces it to download all your purchases again), or you can just erase the screwed up file and then hit the "Check for Purchases" button to re-download it. I'd try running the download just as you go to bed, so that it doesn't annoy you with how slow it is. I once tried to get 20 hours or so of video downloaded and onto an iPod in time to make a long flight (I didn't quite get it all, but it increased my stress level tremendously).-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
LisaM 0 #5 January 4, 2007 I was wondering if there was a way to reload it. I see purchase history but it is just a static list. Where do I find check for purchases? ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #6 January 4, 2007 QuoteWhere do I find check for purchases? On my iTunes (Macintosh OS X, iTunes 7.02) it's in the "Store" menu (5th selection down).-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
LisaM 0 #7 January 4, 2007 But it says purchases can only be downloaded once. Why in the hell is that??? ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
livendive 8 #8 January 4, 2007 It could be worse. I got a video iPod for Christmas Eve and was downloading a season worth of television shows and it killed my computer's harddrive...which I hadn't ever bothered to back up. Blues, Dave"I AM A PROFESSIONAL EXTREME ATHLETE!" (drink Mountain Dew) Quote Share this post Link to post Share on other sites
LisaM 0 #9 January 4, 2007 OUCH! ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #10 January 4, 2007 I'm sure it's because they want to make sure you aren't pirating the file over and over. It's kind of silly, in my opinion, but I think it's part of the legal framework whereby the whole business of downloading purchased music becomes possible. I'm now futzing around with iTunes trying to replicate your problem and see if I can find a way to solve it.-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
LisaM 0 #11 January 4, 2007 But I have a copy of the file.... maybe they could set a number of times.... or even for the next 15 minutes. You rock! Any solutions? ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #12 January 4, 2007 I just deauthorized and reauthorized an account on my machine, and it re-downloaded all of my purchases. Can you deauthorize your computer and then reauthorize it?-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
LisaM 0 #13 January 4, 2007 It'll take HOURS (the whole library part) but if that will work, I'll try that. Thanks for doing all that! Why does it do something to all 1800 music files the first time you load up itunes? Oh wait, maybe it won't need to do that. I will try that! Will let you know the outcome! ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #14 January 4, 2007 QuoteIt'll take HOURS (the whole library part) but if that will work, I'll try that. Thanks for doing all that! Why does it do something to all 1800 music files the first time you load up itunes? Oh wait, maybe it won't need to do that. It should only have to work with the purchased files. I've got about 60 of those, and it's almost done re-downloading now.-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
bch7773 0 #15 January 4, 2007 get on limewire, download the movie there, and import it into itunes. illegal but easier MB 3528, RB 1182 Quote Share this post Link to post Share on other sites
LisaM 0 #16 January 4, 2007 OOps. How do you re-download your purchases? The movie does not show up onder Purchased on the left menu. ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
bigway 4 #17 January 4, 2007 I showed you how to download!! If you want the ones to put on ipod try this site.... www.ipodnova.net .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
LisaM 0 #18 January 4, 2007 You did? Anyway, I did Check for Purchases and it told me all the purchases have been downloaded for this computer. Yes, even after I deauthorized and reauthorized. ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
bigway 4 #19 January 4, 2007 sorry wrong lisa .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
LisaM 0 #20 January 4, 2007 Phew! I thought I was losing my mind! ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
Nightingale 0 #21 January 4, 2007 If he got it for christmas, it should still be under warranty. Make an appointment with a MacGenius at your local apple store and take it in. They will make it work and show you where you went wrong, or they will fix the ipod if it is the problem. Quote Share this post Link to post Share on other sites
LisaM 0 #22 January 4, 2007 The IPod seems fine. He has songs on there. I don't think it is the IPod. But we JUST got an apple store here, I never thought about taking it there. ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
TomAiello 25 #23 January 4, 2007 When you deauthorize, it should clear all the purchases off your computer. Is it doing that? I'd say if you have an Apple store in easy distance, that's the best fix. From the store, they can call iTunes support and get them to fix the problem much more easily than you can.-- Tom Aiello [email protected] SnakeRiverBASE.com Quote Share this post Link to post Share on other sites
Nightingale 0 #24 January 5, 2007 QuoteThe IPod seems fine. He has songs on there. I don't think it is the IPod. But we JUST got an apple store here, I never thought about taking it there. Go to apple.com and make an appointment online with the mac genius at your local store, then show up at your appointment time. if they can't get that file to work, they can probably authorize a new download for you. Mac customer service is wonderful. =) Quote Share this post Link to post Share on other sites
LisaM 0 #25 January 5, 2007 What if I can't find the receipt? EEK! Shame on me! No, it did not remove the purchases. But, we store our stuff on a server. ~ Lisa ~ Do you Rigminder? Quote Share this post Link to post Share on other sites
