skydiver30960 0 #1 January 27, 2012 Are real people on the other end, or is it just a well-written computer program that mines your input for keywords and spits back programmed responses? Sometimes I wonder... Elvisio "conspiracy theorist" Rodriguez Quote Share this post Link to post Share on other sites
loumeinhart 0 #2 January 27, 2012 I think it's a bit of both Quote Share this post Link to post Share on other sites
theonlyski 3 #3 January 27, 2012 QuoteAre real people on the other end, or is it just a well-written computer program that mines your input for keywords and spits back programmed responses? Sometimes I wonder... Elvisio "conspiracy theorist" Rodriguez Well, in their defense, most don't speak English well too good."I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly DPH -7, TDS 578, Muff 5153, SCR 14890 I'm an asshole, and I approve this message Quote Share this post Link to post Share on other sites
sfzombie 3 #4 January 27, 2012 at least where i work there is a person on the other end. we use the feature occasionally and i have been known to handle 4 chats and a phone call at the same time, and remote onto the system all at once. can't do 5 chats, too confusing, 4 is pushing it. it's actually a great way to handle some of the simpler problems, but for the really hard issues, i like to talk to the eu(end user).http://kitswv.com Quote Share this post Link to post Share on other sites
Andy9o8 0 #5 January 28, 2012 Online support is one way to mask the Mumbai accent. Quote Share this post Link to post Share on other sites
skydiver30960 0 #6 January 28, 2012 Quote Online support is one way to mask the Mumbai accent. Elvisio "Sure, your name is 'Jeff'" Rodriguez Quote Share this post Link to post Share on other sites
