RE: Freefall Suits Experience Good Day Everyone! Over the past few months I've been working hard to put together various pieces of equipment, getting prepared for the upcoming season. Generally it has been a good experience, I've learned quite a bit over the past while. All of the manufacturers have been very accommodating with my (endless) questions and given me quite a bit to think about. In dealing and speaking with the various vendors, I feel that there is one experience that I would like to share and unfortunately it's not that positive. Needing a new jumpsuit, I started looking around at the various options out there. In the end I decided to go with Freefall Suits. Looking into them a bit further, it appeared that most agreed they have good build quality, exactly what I was looking for, a simple well-made suit. After inquiring further, Chris was very quick to get back by phone to discuss their options and what I was looking for. Overall I was impressed with the information received and decided on a suit / design. I was able to get measured locally mid-January and submitted my order to Chris on January 28th. I did get the impression that they were quite busy as of late, but figured that even with the odd delay or two, they should have more than enough time before the start of my season. Fast forward to March 30th. I received an email from Freefall Suits (Chris) indicating that they've been dealing with some "external influences" that contributed to delays and their expectation that my order would be completed sometime between April 16-30th. I sent back a quick message acknowledging the update. As of May 6th I still haven't received a package or further updates. I replied to Chris' update email (from March 30th) just advising that in a few weeks I will be moving to a new address and provided the details. I also asked for a quick update on the order. Unfortunately I didn't receive any sort of reply. Being quite busy with work, I didn't have time to follow-up further at that particular moment. Continuing forward to May 20th I sent Chris another message asking for an update on the order and a quick acknowledgement that my new address was received (as I was now out of my previous location and didn't want to cause an issue with the delivery). Unfortunately still no reply. Around this time I also dug up Chris' phone number from our previous discussions, when I called, it had been disconnected. Not looking good! On May 26th I sent yet another email message to Chris and this time I also included his Hotmail address that he used in one of our previous messages. Once again, nothing back. Yesterday, I also sent Chris a PM on Dropzone.com just in case for some weird reason my messages were being blocked or he was not checking his mailbox. Again, nothing as of yet. Now that I've painted the picture, I'll add some comments. Over the past many years I've dealt with all kinds of vendors (large and small, local and international) unfortunately this is probably one of the worst experiences that I've encountered thus far. I can completely understand delays in production especially in the event of external circumstances out of your control. Where I take exception is the lack of communication. As I write this message I have no idea where my order stands, is it in production, being shipped, ever going to come? In my professional life, I'm a consultant – I cannot imagine what would happen to my business if I discarded communications from my clients as witnessed here. Really, I'm at a loss for words on this one. As I mentioned above, my experience started out quite well, but when it came time to deliver it completely fell apart. What bothers me the most about this whole situation is that due to this lack of communication I am now at a point where the season has begun and I am without my order. Most certainly had this degree of delay been disclosed at ordering, I would have gone elsewhere. Consider this my experience, please take it for whatever its worth. Sorry for the verbosity, but I wanted to give the full picture and provide an illustration for anyone considering placing an order with this firm. If you have any questions, please feel free to reply or send a PM. Thanks and have a good evening!
