Skydiving is the most amazing experience ever and definitely worth doing however DO NOT do it at the North London Parachute Centre!!! The instructors were fantastic and the actual jump was great but the people who organise the day and the customer service is terrible! Firstly I had several jumps cancelled due to plane problems and the weather, which admittedly can not be helped. However, the people at the rebooking centre made it impossible to reorganise and I ended up paying even more money to re-jump. On the day the policy is first come first serve and you can not request to jump together - OR SO THEY SAY! We got up ridiculously early to arrive at 7am. My brother and I were near the front off the queue and signed up together. My brother jumped 5 hours later and I jumped 7.5 hours later (after 40 or 50 other people had jumped!!). The way to move to the top of the queue is actually to ask to jump in a pair (then they bump you both up the list to fill the plane) or pay £108 for the photos (then they are more than keen to make sure you jump before the clouds come over). The manager was exceptionally rude. I was invited into the office by an organiser so she could explain why they had messed up the schedule. The manager then came in and aggressively told me to leave the office which I was invited into!! Apparently it is very difficult to organise who can go on the plane first but the way I see it is - it does not take a genius to work out that number 2 comes after number 1 and that number 1 and 2 are not 20 numbers apart!!!! When I said I was not willing to wait hours after my brother had jumped they refused to give me a refund. They were totally unwilling to correct their mistake or even apologise for their incompetence. Terrible customer service considering I had paid hundreds of pounds for the experience! As I say, instructors were great, I loved the jump but just don't go there! And if you do remember it is not first come first serve and stay out of the way of the rude and unhelpful people in the office!
