I made a mistake last autumn. I hope that by giving these emails for everyone to read someone could avoid the same mistake. I dont have all the messages I've sent via Matter's webpages here. But I think you can have a fair idea of the matter from these emails... Fri, 24 Oct 2008 10:29:59 +0200 [24.10.2008 11:29:59 EEST] matter -> Rosa Title: delivery time Hello, Thank you very much for your interest in our products and technologies. The current delivery time is +/-4 weeks.we garantee you will have it before the 16/12. Don't hesitate to contact us if you should need more help before ordering, Enjoy the flight, Julie Customer support Mon, 27 Oct 2008 15:18:37 +0100 [27.10.2008 16:18:37 EEST matter -> Rosa Title: order confirmation Hello, Your order is confirmed, we thank you for your trust in our company and technologies. Delivery time right now is ESTIMATED 4 weeks from date of order. Please note that the delivery time can vary due to amount of order and season and is not garanteed. Our main objective is to deliver you a high quality product made with great care. Enjoy the flight, Julie Customer support Mon, 01 Dec 2008 20:01:51 +0200 [01.12.2008 20:01:51 EEST] Rosa -> matter Title: Wrong colours in my new suit I sent you a message over a week ago and haven't got an answer yet. I'm in a bit of a hurry and would like to know how you are going to compensate the error you made when manufacturing my new suit. I ordered a pro concept freefly suit from you about a month ago. I got it about 1,5 weeks ago. It was otherwise ok, but the colours weren't the ones I ordered; I ordered it with orange lycras and got it with white ones. I ordered the suit from you because you promised to get it to me before 16.12. and I probably am not going to get it back in time if i send it to you for fixing now? What if I send it back for fixing after my trip to Florida in January? Then it wouldn't be unused anymore but when its just a fixing of your mistake it shouldn't matter? Or would it be better for you to send me those orange lycra parts so that I can get a local manufacturer to fix the error (and get some money compensation also because it's not going to be cheap) or am I just going to get a fair amount of the payment back? I would appreciate an prompt answer. Thanks, Rosa Mon, 1 Dec 2008 19:50:37 +0100 [01.12.2008 20:50:37 EEST] matter -> Rosa Title: Re: Wrong colours in my new suit Hello, Sorry for late answer, but our production manager was on holiday. We have checked your order and indeed, the lycra color is probably a mistake during production process. We suggest you to keep the suit and use it this winter, we will redo ot replace it when you are taking a break, is this ok. The suit is probably "jumpable" in the meantime :) regards, Cedric Dumont Managing director MATTER www.matterclothing.com we can only make you fly better! Sun, 25 Jan 2009 12:08:06 +0200 [25.01.2009 12:08:06 EEST] Rosa -> matter Title: Re: Wrong colours in my new suit Hi, I have now returned home from Florida. The suit was great to jump with. There were just a couple of small problems with it. The left cuff started to unravel a bit starting from the seam after approximately 15 jumps and the brodeering on the right leg lost 2,5 letters in about 20 jumps (It doesn't say Matter anymore, nowadays it is Mer). After that the unraveling ended and nothing broke up anymore. But even if the colours would have been the right ones, I may have been sending it back anyway because a suit shouldn't probably be breaking up in 20 normal jumps with nice and normal landings. In total I did about 70 jumps with the suit and it flew nicely. So there wasn't really any functional problems :-) Is this the right address I should send the suit to?: Matter Airwear APT 372 17487 Empuriabrava Spain Thanks, Rosa Jolma Mon, 26 Jan 2009 11:32:01 +0100 [26.01.2009 12:32:01 EEST] matter -> Rosa Title: Re: Wrong colours in my new suit hello, prior to ship the suit, can you send us some pictures from the little issues? regards, Julie Customer support MATTER www.matterclothing.com we can only make you fly better! Thu, 29 Jan 2009 23:17:10 +0200 [29.01.2009 23:17:10 EEST] Rosa -> matter Title: Re: Wrong colours in my new suit Hello, Here they are. Both issues are in the first one and then they are separately in the other pictures. +You can see the colour of the lycra parts. -Rosa- Fri, 30 Jan 2009 15:00:38 +0100 [30.01.2009 16:00:38 EEST] matter -> Rosa Title: feedback Hello Rosa, Thank you very much for your pictures, they are very useful. regarding the lycra at the wrists, it is probably an issue with the fabric itself but not with the construction of the suit. the embroidery is a problem with our industrial machine, but we fixed it. anyway, we will have a meeting on monday with our factory management and see what happened, in the meantime, please, do ship your suit back at this address: MATTER APP 372 / SECTOR AEROCLUB-HANGAR 1 AERODROMO D'EMPURIABRAVA 17487 EMPURIABRAVA SPAIN Have a nice weekend, Cedric Dumont Managing director MATTER www.matterclothing.com we can only make you fly better! Wed, 25 Mar 2009 17:30:17 +0200 [25.03.2009 17:30:17 EEST] Rosa -> matter Title: Re: feedback Hi, I sent the suit back almost 2 months ago. Can I have an estimate on how soon I'll get my suit? The season has started and it would be really nice to jump with a good suit :-) And for the shipping you should know that I'm moving next weekend. So if you haven't sent it yet, it would be easiest if you could send it to my new address: Laureuksenkatu 10 as 21 20320 Turku FINLAND (the old one was Kurkimäentie 19 G 60, 00940 Helsinki, FINLAND) Thanks -Rosa- Wed, 15 Apr 2009 10:42:49 +0300 [15.04.2009 10:42:49 EEST] Rosa -> matter Title: Fwd: Re: feedback I sent this message 25.3. and haven't got an answer yet. When will I get my suit? -Rosa- ----- Forwarded message from
[email protected] ----- Date: Wed, 25 Mar 2009 17:30:17 +0200 From: Rosa Subject: Re: feedback To: matter Hi, I sent the suit back almost 2 months ago. Can I have an estimate on how soon I'll get my suit? The season has started and it would be really nice to jump with a good suit :-) And for the shipping you should know that I'm moving next weekend. So if you haven't sent it yet, it would be easiest if you could send it to my new address: Laureuksenkatu 10 as 21 20320 Turku FINLAND (the old one was Kurkimäentie 19 G 60, 00940 Helsinki, FINLAND) Thanks -Rosa- Wed, 29 Apr 2009 08:50:36 +0200 [29.04.2009 09:50:36 EEST] matter -> Rosa Title: feedback Hello Rosa, Your suit has been shipped this monday, you should receive it early next week. Blue skies, Julie Customer support MATTER www.matterclothing.com we can only make you fly better! Thu, 30 Apr 2009 16:12:09 +0300 [30.04.2009 16:12:09 EEST] Rosa -> matter Title: Re: feedback Thanks! I'm eagerly waiting for it :-) Did you send it to my new or old address? (might get some problems if it's going to the old one..) The new one was the Laureuksenkatu etc. Sunny skies! -Rosa- Mon, 18 May 2009 11:18:43 +0200 [18.05.2009 12:18:43 EEST] matter -> Rosa Title: new suit Hello Rosa, If you haven't received it by tomorrow, we will redo you a new suit on wedsneday. Sorry about the inconvenience, but it happens that postal services lose packages. Thank you for your patience and understanding, Wed, 20 May 2009 12:02:21 +0300 [20.05.2009 12:02:21 EEST] Rosa -> matter Title: Re: new suit Hi, I haven't got the suit. It would be really nice to get it soon. Thanks. -Rosa- Mon, 15 Jun 2009 12:19:22 +0300 [12:19:22 EEST] Rosa -> matter Title: Re: new suit I haven't received the suit. Can I finally get it? It has been almost 5 months since I sent the wrong one back. I'm starting to feel that I'm obliged to warn fellow skydivers about ordering from you. And if you can't possibly manufacture jump suits anymore I want my money back. I'm going to consult my credit company in a week if you can't make me the suit I paid for almost 8 months ago. -- Rosa Jolma Laureuksenkatu 10 as 21 20320 Turku FINLAND +358 50 3696 759 Tue, 16 Jun 2009 17:47:52 +0200 [16.06.2009 18:47:52 EEST] matter -> Rosa Title: shipping and address Hello Rosa, We are willing to ship you the right suit, no worries, we are super busy manufacturing, so that's not the problem. The problem is the shipping, if we cannot locate the packeg tomorrow morning, we will redo it and reship it in express certified, we garantee you will have your suit, no worries, thank you for your patience, Blue skies, Julie Customer support MATTER www.matterclothing.com we can only make you fly better! Wed, 24 Jun 2009 09:54:26 +0300 [09:54:26 EEST] Rosa matter Title: Re: Shipping and address When will I get it then? Im still worried because you promised me this same thing over a month ago and nothing has happened since. So is something really going to happen this time or must I finally contact my credit company and get my money back?? My skydiving buddies have been saying for a while that i should have done it ages ago because if I wouldn't have waited this long I would have got a new suit ages ago from somewhere else. I think it's not unfair to say that 5 months is not a reasonable time. -Rosa- Mon, 29 Jun 2009 15:38:22 +0300 [29.06.2009 15:38:22 EEST] Rosa matter You have said that you have sent my new suit 27.4. Then you said that postal services have probably lost that one and you promised to make me a new one 20.5. Then you said that you would make me a new one 17. 6. and send it express certified. Although you probably think I'm stupid because I have been too patient with this thing I'm not stupid enough to believe all this. Even though you would use lame donkeys to do your deliveries at least the two first ones would be here anyway. -- Rosa Jolma Laureuksenkatu 10 as 21 20320 Turku And nothing has happened since. I just made an official reclamation. And for the record I haven't ever lost a package sent via finnish post. I dont know about spanish postal services but I dont think that they could be as unreliable as that. Now I just want a good freefly suit. Does anyone have an idea where I could get one in a reasonable time?
