Perhaps one of the scariest things I've ever seen. Without having been there, it's hard to say that in fact the passenger was saying no or just resisting/complaining. HOWEVER it is certainly obvious that the harness was not properly fit to the customer and left loose & unadjusted prior to exit. NOT EVEN CLOSE! The extra Y strap would only have made this scenario slightly less scary. The fact that this poor woman survived is nothing short of a miracle. The Instructor made several egregious errors, all painfully obvious on that living nightmare of a video. 1) Equipment fitting & re-checking. 2) Final re-checking of harness just prior to exit. 3) Verifying passenger compliance. 4) Delaying efforts to grab, leg lock or whatever else you might think of. Kudos to the Video guy for making some effort.
