I had scheduled a 3PM Skydive on Saturday, 6/6. When we arrived there, we were told we won’t be jumping until 5PM because there is only 1 instructor willing to do tandem jumps due to COVID-19. Now my first complaint is here: There should’ve been better scheduling if it was known that there is a lack of instructor availability. If it were a delay due to weather, I’d totally understand that. But in this case it was not, and so this is my first complaint.My second, more important complaint: I went to jump with another person who jumped right before I did. They got the handcam photos and videos the day after the jump. Whereas I still have not obtained them 3 days later, despite paying for the package. Whenever I ask on phone, I’m told to send an email and it takes a whole day to get the response. And twice I’ve gotten the same response, “Please check the email used during registration as we sent it twice”. This is completely incorrect. I did check the same email (I believe I have that much common sense), and there is no link that was sent to me for the pictures and videos. Now I’ve been told the owner is out of office today so I will have to wait yet another day, and hopefully not with the same response a third time. EDIT: I did get the dame response a third time. And now back to square one.In short, the skydive was great, but the customer service is severely lacking in my opinion. Long response times and no helpful response so far. I can only hope they haven’t misplaced my photos and videos. In fact, I was on the verge of registering for my AFF because I am very much into this activity, but now I’m on the fence regarding the company and the service overall.If somehow my opinion changes on their service, I’m respectfully willing to reconsider my review. But so far, very disappointed.
