We wish we could give you a full review, but my daughter was not able to jump on the day scheduled. Their plane had an oil leak. Understandable- things happen. But then the madness began: no refund for cancellations! What!! We didn't cancel! They weren't able to deliver, but still wanted to keep our entire $295 for the jump and the photo package. After several phone calls they agreed to "go against their policy" and refund the money. They only refunded $260. The "owner" said they kept out the portion for "training." If you've ever done a tandem jump, you know the training to which I refer: It's less than 10 minutes of "Put your feet here; lean like this; spread out your arms and feet; let's go!" And that's adequate, but it's not $35 worth of anything. In any case, I wish she had the ability to learn how to run a customer-friendly business. It should have been something like this: "We are SO sorry to have wasted your time and money driving so far out here. Our equipment should have been ready. I appreciate your business so much I'll refund the total price and when you reschedule I'll credit the amount for the training and take $35 off." But, nope, these people obviously don't get it. They have our $35, but that's all they'll get from me and I'll try to keep as many others from going there as possible.
