So apparently this facility is by far the WORST place to do business here in central Texas. I am just wanting to voice MY OPINION of this and Ms. Cindy you are one of the RUDEST people I have EVER met. Not only will I be writing a review on here but I will continue to do so and post it all over Twitter AND Facebook so the whole world knows how awful this business is. I bought a Groupon back in March for my mothers Birthday so she could go sky diving and knock one of the items on her bucket list off. She has always wanted to do this and I've always been for it since I am an adventure seeker like she is. So today was the last day to use is. Prior to today my mom tried calling several times but she'd be told that they weren't jumping that day or anytime soon due to weather or various other excuses like not enough people etc. So on the Groupon it says call to make a reservation by 08/05/2013 okay so I call for her so that I can make the reservation later this year in the fall when its cooler and she doesn't lose the Groupon. As soon as the phone is answered and I tell Cindy what it is I have (A GROUPON) her tone of voice IMMEDIATELY changes. She become rude with me and starts to tell me to read her the fine print. I ask her why and she says it has to be used TODAY and they aren't doing jumps so I am going to lose my money. I am in awe at this point confused because that's not what it says and I paid quite a chunk of money for this gift. I tell her it doesn't say it has to be used by today that it says I must make a reservation by today. She begins to raise her voice and I tell her I will call her back once I read over the Groupon again and speak to the person who needs to make this Reservation. I tell my mom whats wrong and she calls them. Same story only this time Cindy is claiming that they have been having problems with Groupon not putting on there the fine print and its not her fault. Then my mother tells her that we will be contacting Groupon about the matter to get a refund and she quickly changes her tone and says no she doesn't want to put words in there mouth that its not exactly what they have said but nonetheless my mother insists and then Cindy gets worse raising her voice (at a customer who was planning on bringing along others myself included and paying FULL PRICE for us me, my husband and sister to jump as well which we told her and she continued to NOT CARE!) She also says that and I quote "We wouldn't want someone like you here ANYWAYS!" I'm sorry but that sounded a little racist considering my mother has a very thick Hispanic accent... I was NOT happy. She continued saying Groupon has been refusing to put on their Groupons that it must be used and reserved by 08/05/2013 and it was too bad so sad we just lost $ for not using it correctly. I was furious and my mother decided that she was just going to hang up and let her know that we wouldn't be arguing with her about this matter. Cindy is the manager of this facility supposedly and I think that this place should be closed down. FYI I will be reporting you to the Better Business Bureau and also writing to local media centers to follow up with an investigation on your facility!!! In the end I spoke with Groupon who were NOT AT FAULT and they went ahead an offered me 1 of 2 things to either A. Talk to them on my behalf and make the reservation or B. Refund my $ Needless to say I Chose B. WHY? well if this woman is this way can you imagine how she would react if there was an emergency or while jumping??? AND THANK GOD I CHOSE WHAT I DID read below and you will see this isn't' the FIRST TIME MS.Cindy royally messes up. Last note PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM THEM I promise you all you will get is a headache from having to deal with this company!!! I RATE THEM NO STARS!!!
