DON'T WASTE YOUR TIME!!!!! Me and My sister bought gift certificates for skydiving for our husbands birthdays. We planned the whole trip with her driving 7.5 hrs and me driving 4.5 hrs to get there. We setup the appointment for 1pm saturday and we called 2 days before to confirm that the appointment was still good. When calling we made sure to ask if there were any additional fees or anything and they of course stated no. We didn't do anything in the morning to make sure that we would be on time so we got there about 12:30 only to find out that the bars were down and everyone had gone home. Apparently (according to someone else in the airport complete unaffiliated with this company) they all went home because of the wind. Well, THANKS FOR THE CALL ....Jerks! they had gone home early in the morning and didn't bother to call or anything. Then my sister called the guy (Paul) and talked to him. He decided it was a great idea to say he did f'n call. Yes, he felt the need to swear at her after all this and was a complete jerk about the whole thing. Then he told her that they are rescheduling saturday's dives for sunday so we could go at 5:30am. We had little kids with us so asked if there was anything later even like 6:30am so we wouldn't have to wake up the kids that early. He told us that if we showed up at 5:30am then we would be first to go but if we waited any longer even 6:30 then we would be first come first serve and plan to wait up to 4 hours. So, we agreed to the 5:30am slot and ended up waking the kids up at 4am to get there on time. Sunday: We showed up before 5:30am even before any of the staff showed up at the airport which was locked of course and stood out there waiting. Then they told the group that was there to follow them and we went back to the dock....stood around for a lil bit and the ones diving were instructed to watch an instructional video. After this they filled out the paperwork and we waited.....watched one after another go before our husbands. we tried to ask different workers if they had any idea when the guys would go or even how many in front of them. They didn't answer instead just saying i don't know and walkin away over and over. So, we stood and waited, watching people who came in hours after us get put in front of our husbands. At 9am the owner (Paul) finally walked over and was a complete jerk saying we could just go if we didn't want to wait. He wouldn't answer any questions just kept saying he was trying to do us a favor. We tried to explain why we were frustrated and he didn't want to listen. We tried to ask when the guys would go and he wouldn't answer just said he didn't know. We tried to explain about getting there at 5:30 and the lies and he said he didn't see us there. And then he said he would get the guys in their harnesses next well that didn't happen either. We watched as people who had gotten there at 8:30am were going and we were still not even told a time frame of when we could go. After 4 hours waiting at the airport we finally decided to leave. We were lucky enough that we bought our gift certificates through a separate company and we will be going to anywhere but Skydive Canyonlands. The owner is the biggest jerk i have ever met and could care less about his customers. His staff is not much better. They act like you are a piece of dirt and could care less if you are happy or about anything you have to say. They just want your money. I would strongly recommend to go to anyone other than these people. If you want to skydive in Moab I would suggest maybe looking into skydive moab or someone else. I've never personally dealt with skydive moab but we did talk to their guys a lil while we were being ignored by the skydive canyonlands staff and they seemed friendly. they actually greeted their customers and had seating for them. The guys seemed very friendly. FYI I feel the only reason the owner of skydive canyonlands even said a word to us is he saw us talking to the skydive moab people but I don't know that for sure. At any rate if you want to be treated like a piece of dirt then go through skydive canyonlands ....if not, go to anyone else. They are horrible.
