Skydive SpaceCenter practices unethical business practices. They will not process a refund for ANY reason--even if you live hours away! I wrote to the owner to try and remedy the situation, and did not even get a response back. In my opinion, they are unfair and lack tact in serving their customers. I would not use this company unless you do not mind making several trips to skydive if weather or any other factor would permit you from jumping the first time. In my instance, we lived almost 3 hours away and received such poor service that we will NOT return.