Had my first tandem jump the other day and was petrified for two weeks prior, so a warm welcome wouldn't have gone amiss. Unfortunately it didn't happen. The woman who seems to run the place was civil but far from welcoming. When you arrive in the big 'shed' there is no-one to tell you what to do or where to go. The staff are unidentifiable - shirts or uniforms of some sort with the company logo might be an idea... I love dogs, but was a little disconcerted that there was one running all over the rigs being packed. I'm sure he couldn't have done any harm, but it didn't add to the professionalism. I opted for the DVD package, an extra $120, and from the website this suggests a separate jumper will be filming. It is in fact just a handheld camera attached to the tandem masters wrist. I was disappointed with the coverage and the film cut off the last two minutes of recording so unprofessionally ended mid-sentence. The guy that helped me get rigged up and did the 10 minute training session was great and very friendly. The tandem master though didn't give me much of a warm fuzzy feeling and did nothing to reassure me. He didn't even introduce himself to me until 5 minutes before the jump. I really felt like I was inconveniencing him. The jump went fine (except apparently I didn't hold my head quite right on exit and was told that "perhaps next time I should listen to my instructor when he tells me something"). I did enjoy the jump and felt safe, but for something that was such a huge deal for me, the accomplishment and day was really soured by the staffs' poor attitude and overall lack of professionalism. Oh yeh, and the toilets are terrible.
