I am relatively new to camera flying, and bought both a toung and bite switch from Conceptus. Shortly after I began using the bite switch, it started having intermittent problems. I contacted Conceptus and talked with Dick who said that he would be glad to replace it free of charge!
Working as a customer service manager in the tech industry myself, I found this to be well handled and has given me the confidence that Conceptus is dedicated to providing exceptional customer service for their products. Once I received my replacement switch, I have installed it an it has been trouble free for the few months that I have been using it now.
Conceptus Tongue/Bite Switch and A+ Customer Service!
in Photography and Video
Working as a customer service manager in the tech industry myself, I found this to be well handled and has given me the confidence that Conceptus is dedicated to providing exceptional customer service for their products.
Once I received my replacement switch, I have installed it an it has been trouble free for the few months that I have been using it now.
Great products and support from Conceptus!