Hello. this is Angelo and i am from greece. USPA D Lic. and SL/I . So i am for the moment in the States for military training and i also tried to contact the guys of that company. They send to me an answer in the very next couple of days. I believe that is a good product and i am sure that it's good to have a competitor in this area. I do not see any reason not to try it and trust it. It's a good deal. They told to me that they do not provide any other units in low price ..U know to try it... they had a dead line till end of June i think.. Any way. Just check if you are using the right e-mail address (i am sure you are) and give one more shot. Blue skies Angelos