Worst customer service in the history of the entire universe. My friends and I were hoping to go skydiving over Labor Day, which is a Monday. TSC's website says they are closed Monday-Thursday, but their calendar had slots for several different jump times on Labor Day. We figured "Hey! Awesome. They are taking advantage of the Holiday." We booked the three of us to jump, paid $230+, signed our waivers, got our confirmation, and were set. We drove an hour out to TSC that Monday and discovered they were actually closed. Upon calling the facility, we were told that it was not their fault that their system showed that they were 1) open and 2) gave us a confirmation email and took our money and booked us. The person on the phone (we'll call her Melanie, because that is her name), told us that in order to get a refund we would need to pay an additional $25 service fee that they would not waive (because this was a system problem, not theirs). After my friend spoke with the owner (who hung up on her) we are left with the same story. The system failure is not their fault so they owe us nothing, and we cannot get a full refund for their mistake. We should have known better, I suppose. The three confirmation emails that claimed we were booked were also a fluke I assume. Despite them not giving a sh** that the system showed they were open on Labor Day, they have since changed the calendar to show they were closed. Covering their tracks, of course. This place is sh**. If you want to throw yourself out of a plane, I suggest looking elsewhere. They wasted a full day of ours and took money from us for a mistake that they made.
