The initial problem: they completely blew both forearms circumference measurements (the non-stretchable nylon part connecting to the forearm material) on my Pit Special suit. And it was not a small mistake: 1.75in for the left arm, 2.25in for the right arm. No way my arms could fit in there. Then the fun started. When I called them, they said “No problem we will fix it for free!”, as if I was getting some sort of a deal. I politely said that I wanted my rush order fee back ($40) since the mistake was blatant and clearly their own, and would delay my ability to jump the suit for longer than a non-rush order anyway. They would hear nothing of it. At some point in some phone call I told them I would be shipping the suit back with the shipping bill in the package. They made up some story saying that a shipping refund would be most unlikely. They of course never refunded it. No matter how many emails and phone calls I would make they would always avoid the main topics and make excuses. One of their go-to excuse was “it doesn’t matter if it’s your fault or our fault... we repair for free anyway! No need to blame anyone!” or “we have a no-blame policy”. Retarded. Then... as if anything ever happened, they sent me an email asking to pay for a 3rd shipping leg after the suit was eventually fixed. So in resumé here... I spend $510 on a suit, they screw up the measurements, I have to waste hours in frustration on the phone with their incompetent customer service rep and managers listening to nonsensical excuses, they refuse to refund the rush-order fee and make me pay for 2 more shipping legs (or they wouldn’t ship the suit again). The fixed suit was ready for final shipment after 8 weeks (rush was 2-4 weeks!). I cannot think of a worse company I’ve had to deal with in the event of a problem. Complete disregard of customer satisfaction. A shame to the skydiving community. Never again
