BEWARE of this place. They are only interested in collecting your money and will give no refunds. We got there on July 22, 2012 after making a 12pm reservation for 4 people several weeks earlier. The weather was just starting to clear and they gave COMPLETELY misleading information as to the wait times. 3 hours in they said that it was because of lack of tandem instructors. An hour later they said it would be another 4-5 hrs before we jumped. At this point we asked for our money back and the owner refused. I COMPLETELY understand the weather is a factor and that you are short of instructors. But there is NO LEGITIMATE reason not to be upfront and flat out misleading. This is by far one of the most unprofessional establishments I have EVER seen!