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Showing content with the highest reputation since 11/07/2021 in Dropzone Reviews

  1. 1 point
    Hi, We have just had our first mayor experience with the headcorn skydiving club. We chose the static line parachute course. We are both very disappointed with how this place is run. We are very easy going people and we don't need 5 star service, just a fair and decent service. So where shall we begin..... Firstly, arranging the training, booking, etc. took our money without any problems. When we tried to call to ask some questions, we got a moody lady, who was quite rude, abrupt, obnoxious and a bit patronising. It turns out this was Jane Hopkins the MD. (We've never jumped out of a plane before Jane, and spending over £500 for us to both do it, obviously we had a few simple questions. Rudeness was not needed!!) We did our training, which we felt was very good. The next day went to do the jump. First names on the board. Arrived at 08:30 when they said to arrive. Waited til 09:30 before anyone even showed up!! Then waited all day, only to be told weather conditions where to bad to jump that day. Fair enough, british weather hey. So we went back 2 weeks later, 1h30mins drive each way, 4 kids on board with us, my mum so that the kids could be watched while we went up and picnic food for all of us because the cafe there is completely overpriced, small meals, food isn't even decent. Just a rip off. Made it even worse that the 2 ladies behind the counter where just moody and had no customer services!!! So we finally arrived at 10:00am. Got told we were late so would have to wait for our revision training and that could be anytime in the day!!! Fair enough. Ended up waiting til around 4pm before we jumped. Funny that we couldn't do our revision training, which took all of 10 minutes, even though loads of staff where sat around chatting and doing loads of jumps thereselves!!! Staff never came over to let us know what was going on. We had to find them to ask what was going on. When we did, we felt like they were just annoyed by our questions and recieved obnoxious, patronising answers!!! The vibe seems to be carried on from the top leaders of the centre down. Jane hopkins is not a very happy person. Didn't seem happy to help. No customer services at all!! Other staff seem to adapt the same abrupt attitude when she was around as well!! We felt that this creates and continues to create a dull vibe at the centre. We kept feeling like we where just an annoyance to the main staff. The tannoy system that they use to let customers know what is going on, is very quiet and doesn't cover the whole of the skydiving areas. How are you meant to know what is going on if you can't hear it. Finally the most positive things about this place are just a few of the instructors and some of the other skydivers who where there or on our course!! The four instructor that really played a positive part in our experience at headcorn where Del (good sense of humour, good bloke), Simon (new instructor, very good guy), Yanis (had a lot of good chats with him) and Peter (saw us out the plane and made us feel safe beforehand). It's a shame that this place is run like this. It has some good potential, nice location, interesting history, but the way it is run, the prices, the attitude of the higher staff, the organisation and the moody vibe REALLY lets this place down. No need to keep people waiting this long or treating like this. A bit of politeness and patience would go a very long way at this place!!! Finally, have to say that Del's jokes gave us a few good laughs.
  2. 1 point
    So we all head off in 3 cars to watch my Daughter do a tandem skydive for Help 4 Heroes. Arriving after my Daughter had been for her briefing , everyone waited in the overpriced canteen, the girls behind the counter need some customer service skills and they really need to reduce the prices. 7 hours & well over £100 ( spent in canteen on food for the children & drinks, 9 of us made the journey but only the children ate)we finally got to see the event. At no point did anyone give any information without us going to look for them. The tv boards could & should give better information & to be honest we were all ( including my Daughter) a little deflated by the time it all happened. I can honestly say that I would not recommend this venue, the management & canteen staff need to shape up & recognise that people who are doing this for charity have choices & will choose to go elsewhere. Having said that I would recommend the instructors who were marvellous & recognised how special it was for those taking part.
  3. 1 point
    SHOCKING! RUBBISH!!Booked this in for the 6th August 2012, Waited ALL day, don't even try say first come first serve as I was the first person in your office, From my judgement the people whom purchase the £150 DVD got first priority! 4pm came and still waiting like a div. NO ONE came and spoke to us so me and the others waiting like lemons had to approach a member of staff and ask what was happening. Was told the weather was to bad to jump.Fair point as safety is paramount. So after spending a whole day with the family which included 2 kids under 5 spending money in the well over priced cafe I got the option to re book at the next available date. 24th November, Weather was bad so I called the centre at 08:00 no answer, Ok I'll wait till after 09:00 again no answer! left 3 messages for Jane the director/manager to call back. No response. Calling all this week and called numerous times today, yep you guessed it, No answer! Emailed, No answer. OK, these must be closed down? Called the Headcorn Areodrome who confirmed that they was in and that they are alive. So obviously ignoring my calls. Called Virgin who again tried to call them whilst I was on hold and yep, they to got no answer. Looks like once they have redeemed your voucher for £325.00 they don't give a.... Please don't waste your time and money on these lot. Not the first bad review either by the looks of things. Don't go down the same route guys. Stay well away!!!
  4. 1 point
    I brought a tandem jump for us both as a special birthday present for my husband. After visiting the place once we were not able to jump because of the bad weather which was fair enough We were told we had 6 months to complete another one and that in the weekdays they are quiet so we would be able to phone up that day if the weather is nice to arrange to come down. All good so far. Unfortunately ,the day after my father in law was diagnosed with cancer and later on passed away. Not being a priority of ours we didn't think to re schedule our jump until 5 months after. When we phoned up to book our preferred date (about 2 weeks later) we were told that they were full up and we would have to pay another £100 to jump after our 6 months were up. I explain the situation to the manager, I asked her if she could be sympathetic to the situation and to imagine how someone might not prioritize arranging a sky jump just after there father had passed away, or even they would not even feel like doing a sky jump. She replied " I did a sky dive 2 days after my father passed away, as that would have been what he wanted, you have had 5 months to re schedule". I was so shocked and hurt by this reply I didn't know what to say! I also asked her about the misleading information that they are quiet in the weekdays and she said "yes we are in March". this was not the information we were given (she didn't care). She was very un polite in explaining all of this and at no point did she apologise or try to understand, they way she dealt with me was unbelievable. By reading the other reviews I don't know how the people here still have their jobs, they are losing customer and I would never go back or recommend as the MANAGER IS A DISGRACE AND EXTREMELY RUDE.
  5. 1 point
    This is a really awful dropzone. I have been to a lot and it really is the worst. Some of the staff are okay, but others are very unfriendly. They absolutely love being officious as well - just to show you who's boss. One other bad aspect is the very long wait time. I commonly wait 2.5 or 3 hours for one jump. Very tedious. Might as well drive a little while longer and go to a decent DZ.
  6. 1 point
    I did my first jump here ages ago and have been back and forth on occasion just to see if it got any better. In the 17 yrs I have known the place its just got worse as the staff get more and more ancient and grumpy every year. They have no idea of customer care and I guess they think they don't need any as they charge what they like and the one off tandems who don't know until its too late keep rolling up back and keep them in business. If another DZ opened in the South East this place would fold overnight. I tried to talk a friend out of doing a tandem here and he went ahead and jumped. What should have been one of his most exciting and memorable days of his life was ruined by obnoxious, rude and unsympathetic inefficient staff. Please don't give these guys your well earned money. There are so many better DZ's around where you will be welcomed. Its worth the extra travel. If you have a good time here and for some weird reason enjoy the non existent social scene then you are very very much the exception. This place should be avoided at all costs. Oh check out the safety record too. Enough said. STAY AWAY!
  7. 1 point
    Having been fleeced for membership, jump tickets, gear check etc I had to repeatedly ask for a DZ briefing, this was a major effort and quite honestly pointless- unless of course you like to listen to an ego talk about himself. Having jumped at a number of UK DZs I was suprised to be treated so badly. Although the weather seemed fine they were not prepared to put the plane up until more customers arrived, they never did, now I can see why. I sat in the cafe drinking nice coffee, the one up side of a day at Headcorn. The staff seemed more interested in packing reserve parachutes than running the operation, maybe they are paid so bad that they need to supplement their income, I just wished they had of told me this before I spent my money. What a waste of a day, the bathrooms were under construction, the whole place needs a major face lift including some new staff, struck me as a bunch of old no hopers with no idea of customer service. My advice is to get in your car and drive North, avoid this place at all costs, I heard from a couple of jumpers in the cafe that the place has the nickname Deadcorn, it really is dead. I threw my jump tickets in the trash on the way out and wont ever be returning. The owners should take their heads outta their ass's and go see what other DZs offer..Goddamn what a dump.
  8. 1 point
    What a dump, if your not a tandem student don't bother and even they get treated like crap. Prepare to be barked at by the management even when you want to give them your money. The most depressing jump zone in the country, the staff thinks it great but they all seem to be old has beens. Can't get a packing lesson for love nor money unless you pay 30 quid. The facilities are awful, the canteen food is pure rubbish. There is no club atmosphere at all, most jumpers are complaining about the cost the wait and the lack of courtesy from the staff especially the management. Follow everyone else and jump at other uk dropzones where your custom is appreciated. what a dump.
  9. 1 point
    Headcorn charges the highest prices in the UK for one of the lowest altitudes but still wont put the plane up unless it is completely full. Some staff are friendly but that's the exception, most are rude and unapproachable. There are very few jumpers going there now leaving the place almost entirely tandems. The Caravan jump plane is very squashed and expect to get shouted at by the tandem masters everytime. Although they are usually in the wrong spot causing the problems with fun jumpers being able to get to their seat belts. Expect to often wait 3 hours for a lift and only get a 5 min call. So don't go anywhere. On the positive side reasonable sized packing area, car park, and canteen. The canteen in over prized and the worst tasting food and drink I have come across on a dropzone. Staff there are robotic bit like a call-centre. The dz is very close to a train station making it easy to get to. Conclusion - Go elsewhere if you can. If you go expect rudeness and long waits with little indication of when you will jump.
  10. 1 point
    Having read some of the reviews I have to agree with the majority of the jumpers.Headcorn is World famous for being crap.It had a bad name in the 80s and nothing has changed even some of the staff.Basically you kiss arse there you will do well oh and pay out good money to do so..Please get in your car and go north as clubs there are so so much better.The south east needs another DZ Good luck Jumpers...
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