Alti-2 Customer Service

[kunosoura 0]

Greetings. A month or so back my special ladyfriend gave me an N3 for my birthday.

It had something goofy going on with the USB port on it, and therefore wouldn't charge.

I emailed Jenn Bishop regarding the problem, and over the course of about 24 hours we emailed back and forth trying to determine if the problem was the N3 itself or the charger.

With that we determined it was the N3 that was broken.

She referred me to the RMA request form and within a day or so I had an RMA number.

I send the unit back via UPS ground on a Thursday. The next Monday I had an email saying they had received it.

The following Thursday I get home from work to a brand new N3 on my doorstep that works flawlessly.

I post this as a thank-you to Alti-2 and to Jenn, and to let others know what a pleasure this company was to deal with.

I was especially pleased with the fast communication, the heads-up email regarding receipt of the broken N3, and the ultra fast packing and shipping of a new unit. I mean really, the old one left my hands on a Thursday and I had a brand new one the next Thursday. That's excellent.

Thank you so much to everyone at Alti-2. You will receive my business for my hopefully very long skydiving career.

[virgin-burner 1]

jenn's awesome!
AND she's pretty hot, too!

“Some may never live, but the crazy never die.”
-Hunter S. Thompson
"No. Try not. Do... or do not. There is no try."
-Yoda

[kunosoura 0]

her avatar on the alti-2 forums leads me to concur, kind sir.

[virgin-burner 1]

she is!
hey jenn!

“Some may never live, but the crazy never die.”
-Hunter S. Thompson
"No. Try not. Do... or do not. There is no try."
-Yoda

[mjosparky 3]

Ain't life a bitch?

Sparky

My idea of a fair fight is clubbing baby seals