cbcharlie

Bought my first new rig a couple of years ago. I went with Wings because of the instructor deal offered and there were quite a few of the rigs at my DZ and everyone had good things to say about the gear. When I received the gear in the mail, i tried it on and the MLW was too short. I couldn't stand up straight in the thing. I wrote Sunrise and explained the problem and they told me to send it back right away. I did, didn't cost me a thing. Got the new rig back, had a res installed and guess what,,, the mlw was too long. the rig sat really low on my back, huge gap between my shoulders and the rig under canopy. Anyway, i figured i screwed up by not having the res installed before i sent it back the first time. I didn't contact Sunrise again about it until about a year later when i was ready to get rid of the rig since the fit sucked so bad. So I wrote to Sunrise again and explained my situation to them. Reply,, send it back to us.. So i did, the new (third) rig sent to me fits perfectly. I didn't get charged for anything (shipping, new res repack, they thought the main risers were a little frayed so they gave me new ones, and a t-shirt!)
Every email I received from the company was very courtious and professional. Same for every telephone conversation I had with them.
They treated even a pain in the ass customer like me very well and I have nothing bad to say about this company.
Five stars.