SLSKV

On their Facebook page, my message disappeared in just over two minutes. And also in the comments on the Altix photos.

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So is their decision final or is there still a chance to explain to them how they messed up?

Hard to tell. After the dealer sent them my photos, the manufacturer simply stopped answering the dealer with questions on this topic.

Thanks. I have done it.

This post is a warning for the skydivers choosing an altimeter.

In 2019, I bought an AltiX altimeter (https://www.parasport.it/en/electronic-altimeters/88--1773-altix-digital-altimeter.html#/36-mount-wrist_band_black_grey). Later I discovered -it showed a height of 40-80 meters lower than other altimeters. I sent it to the manufacturer for repair through the dealer I bought it from. Repair took 2.5 months. My AltiX returned from repair with a new firmware and a new serial number and an old, already discharged battery. However, after receiving the altimeter from repair, the problem was not resolved.

I again sent the altimeter to the manufacturer with a request to refund for low-quality goods... The manufacturer agreed. However, after receiving the altimeter, he changed his mind by saying, "The unit has been visibly damaged from the client, the soldering are not the original ones as well the battery has been changed even if the unit has 4 jumps only." Naturally, I did not solder, only replaced the battery. After repair the altimeter has already come with the soldering that the manufacturer referred to as made by me (there are photos on the day of receipt).

That is, the manufacturer, under a false pretext, left me without money and an altimeter.

1. This is photo on the day of receipt from repair:

2. This is photo from manufacturer

3. This is a photo from the manufacturer "as it should be"