How do I change Premier subscription plans
Because the 6 month and 1-year plans are discounted, you may wish to upgrade from your 3 month subscription. The best way to do this is to wait until your current subscription is about to expire, and then sign-up for the plan that you want. After you have signed up for the plan you want, then cancel your previous subscription. Doing it this way guarantees that you experience no interruption in service.
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How do I know when I need to renew my subscription
Premier subscriptions placed with WorldPay's FuturePay service will automatically re-charge you at the defined periodicy. You will receive an email notification from WorldPay when this happens. It will try to do this a few times before giving up, and canceling your subscription. In order to determine your periodicy, please consult your subscription receipt. (3, 6 or 12 months) Please keep track of your subscription information. We will attempt to answer queries relating to this in the Subscription Support forum, but please remember that your account management is your responsibility, as we do not have access to your financial information.
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Are Premier Members invincible on the forums
No. As stated in our User Agreement, Premier Members are just as liable for following the Forum Rules as anyone else and are subject to the same penalties as anyone else. You are not entitled to a refund if you are banned or denied access to any part of the site due to breaking of our User Agreement. If you are unhappy with that, please see our Cancellation Policy. We are certainly open to constructive conflict resolution and trust anyone who is willing to subscribe and support Dropzone.com will be too.
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How do I contact customer or subscriber support
Customer support for existing Premier Members is available in the Premier Membership Support Forum. Please note that questions about account management, including credit card problems, cancellations, and more, are addressed in this FAQ. Cancellations are will not be processes in the forum.
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Why is my Premier Membership no longer working
If your Premier privileges has stopped unexpectedly, it could be for a variety of reasons. The most common reason is that WorldPay actually cancelled your subscription for you. This can happen in the following instances: your credit card has expired; WorldPay was unable to retrieve funds; you removed your payment source (credit card, checking) before adding a new source, and switching your subscription to that source. In all instances, the solution is to simply re-subscribe.
It may also be because your credit card was not processed by WorldPay. This can happen because of expired cards, change of address issues (though rare), and authorization issues (your balance, etc.).
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Don't you think this is some kind of elitism
In a sense, this is indeed some kind of elitism because it affords special benefits to those who subscribe. We're not naive about that. However, let's be honest here. This is a site on the internet. You likely own a computer. Ever hear of the "digital divide?" You have a computer, that makes you elite already. This is a value-added service like any other service that you pay for. The extra Premier features on Dropzone.com is of value to you or it's not. That value is worth a fee to you, or it's not.
By admin, in Premier Membership,