Do you wish to increase profitability and grow your DZ? If so, read each of these 10 points closely.
As a DZO, you are no doubt constantly bombarded by marketing companies trying to get you to spend your precious money. These marketing efforts generally result in little to no ROI. Focus on the objectives below, do them well and you will see growth.
1. CUSTOMER EXPERIENCE
No matter where your DZ shows up in a Google search, if the customer experience is not great, then no amount of marketing will matter. With platforms like Yelp, TripAdvisor and Google Reviews, the power of word of mouth has never been stronger. Delivering a great experience is not the same as executing a safe skydive. Identifying each individual customer point of interaction and making it a five star experience is the total package. Master this and watch your business grow. If you spend no money on marketing, get this right because many of your competitors are not.
Tip: Survey your customers 24 hours* after their experience. The questions should revolve around each individual customer touch point. This is eye-opening as it will reveal the weak points of your business.
* Do not survey immediately after the experience. Everyone is on a high and will give feedback that is skewed.
If you’re not on page one of a Google Search, then you’re invisible. The majority of your guests will search for your business via Google and few of them will be leaving the first results page. Educate yourself on what you need to do to ensure that you show up on page one, preferably near the top, in organic (unpaid) Google search. Be sure to find out the most commonly used search terms for skydiving in your region to identify what search words to focus on. This is hugely important to get right.
Tip: Do not be fooled by SEO companies that promise to bring your page to number one. If an SEO company reaches out to you with this kind of guarantee, it should be a red flag.
Tip: When seeing where you show up on a Google Search, don’t search for the exact name of your business. Search using terms like ‘skydiving’ ‘in’ (enter nearest big city).
Your number one marketing tool will be your website. Don’t do a barter trade for jumps with someone that knows web design unless they are a) great at design and b) understand how to optimize the back end of the website for search. There are many functional websites in the skydiving industry that are not strategically optimized for search engine performance on the back end. Having a great looking website means absolutely nothing if the back end of the site is not correctly optimized for search. Many web design companies will simply create a site for you and then leave you to employ an SEO company to fill in the gaps. Utilize a design company that will create both a great design and optimize it for search.
Word of Mouth Marketing (WOMM) is the most powerful form of marketing because we all trust recommendations from our friends and family along with review sites. IF you’ve identified all customer touch points and are receiving great scores in your customer surveys, then it’s time to implement a WOMM campaign. A WOMM campaign transforms customers into the marketing team for your business and best of all it’s free. Use lagniappe, leverage social media and implement a strategy that makes it very easy for your customers to write a review for your business.
Tip: When implementing a WOMM strategy, it’s important you’re focused on the overall customer experience. If not, it’s highly possible you’ll receive negative reviews.
5. E-MAIL MARKETING
E-mail marketing is FAR FROM DEAD. However, effective email marketing requires much more than just sending an e-mail out every once in a while – there is a technique to creating a great e-mail marketing campaign. The growth of DropZone Marketing is due, in large part, to our e-mail newsletter campaign. Providing free marketing information (quality content) that is graphically pleasing and suited for mobile devices is a great marketing tool for any business as it keeps you in front of your customers and should help drive traffic to your website which helps with SEO.
6. SOCIAL MEDIA
Everyone knows that social media is a powerful medium, but few in the skydiving industry are leveraging it correctly. First, don’t try to be on all social channels. Select up to three channels and do well on each of the three. My recommendation is to focus on Google+, Facebook and Instagram for the skydiving industry. Focus on engagement rather than number of followers. If you’re not increasing your engagement with your followers, than your efforts may be a waste. Be consistent, be authentic, and really make an effort to engage with your audience.
Tip 1: Google+ is relevant for SEO. Google will index its own networks when executing a search, so it’s worthy being there.
Tip 2: Learn Tips for Mastering Facebook to better utilize this platform.
Tip 3: Understand Instagram.
7. GOOGLE ADWORDS
One of the most powerful advertising tools is Google Adwords and is something I would recommend for every DZ. Do not waste money on billboards, TV or print advertising, you will not get a return on this investment. AdWords can be implemented by anyone, but if not managed correctly can become a waste of money. Presently, I’m seeing many DZ’s ads showing in markets hundreds and even thousands of miles away from a DZ’s region. AdWords should be monitored closely and keyword research should be done in order to create the correct marketing campaigns.
8. CONTENT MARKETING
Why does anyone create content on their websites? The answer is to drive traffic into their site, which increases the chance of a conversion (a booking for a skydive). Furthermore, increased site traffic can help your SEO efforts by increasing click rates into your site and hopefully, if your content is valuable, expanding your external link profile. Content marketing is a strategy that must be implemented by every business offering a product or service.
Tip: Learn about River Pools and Spas and how they implemented content marketing to save their business during financial crisis.
9. FACEBOOK ADVERTISING
Being on Facebook is one thing, but if you want to see real results, you have to pay to play. Facebook is the gold standard of all the social media platforms that offer advertising because of focused targeting. Facebook ads can allow a DZ to focus pay per click ads (only pay if the ad is clicked) targeted towards a specific age demographic with specific interests. This is very powerful. Combine great Facebook content with an ad campaign and you will see your Facebook marketing campaign go to a higher level.
10. EVENT PRESENCE
Participate in highly attended, local events. Paying for a 10ft x 10ft booth is worth it. You won’t sell tandem skydives onsite, but it provides a great opportunity to capture e-mails to add to your valuable e-mail database for your e-mail marketing campaign. I encourage my clients to have a plan to expand their e-mail database continuously. Giving away a tandem skydive in order to collect hundreds of e-mail addresses is very valuable because it creates an opportunity to directly message people who are interested in your service. Go to lots of events!
Tip: Look professional with your booths and have your pop-up tent branded. Spend the money to have a presentation that you would see at a trade show. If the approach is done half-ass by pulling things together, it’s not helping your brand. Do it right or don’t do it at all.