Hi all, My experience with Eugene Skydivers was unprofessional, inflexible,and honestly a little shocking. Needless to say I am not recommending them. This fall (mid November 2010) I was thrilled to purchase my boyfriends first skydiving experience, which I purchased far in advance of Christmas. But the person who sold me the gift certificate didn't tell me that the gift certificate would expire in 6 months and that they had a strict policy and would not extend or refund my money if my boyfriend was unable to fly before the six months was up. If I had been informed of this policy I would have waited and paid for the dive at the time of. I didn't know this until I received the certificate in the mail. My bf was very excited, but he wanted to wait until it was a little warmer, and perhaps not pour with rain. In addition we are both professionals and don't have the flexibility to take time off during the week. It was raining all spring, we made the error of assuming they weren't diving. We call to schedule a dive the weekend before the gift certificate expires...the weather is bad so he is unable to jump on Saturday, and on Sunday the manager is unable to get an instructor in, the manager said he could jump on Tuesday, unfortunately he had district meetings all day and was unable to leave work. So that's it, I spent $199 on a gift, I got nothing, no refund, no dive. Eugene Skydiver's scammed me for $199. I didn't even get a decent explanation for this horrible policy. I wrote a letter to the owner, no reply. I get that we should have been more proactive on getting the dive in earlier..but really your going to take my money and give me nothing?
