I write this post in the hope of being heard by right people and maybe get advice from more experience skydivers. Here is my little story. I bought my very first equipment in May 2013. Man I feel proud now! It look so great and smell great as well. The time of renting gear is now OVER! Not so fast! I have a Mirage M1 with a Pilot 150 ZPX. The canopy was manufactured December 11th last year. I did five jumps with it and then noticed it had a built-in left turn. My dropzone owner jumped it as well and noticed the exact same thing. Great! I returned the canopy and asked for a demonstrator while my canopy would be repaired. Aerodyne refused stating they were on a tour and they can't afford loosing a 150ZPX for a long period of time. I decided to look at a direct competitor to get a demonstrator (Icarus not to name them). Even if they were on a tour, they were more than open to send me a canopy. Unfortunately the canopy size that would fit my container was too small for my jumping experience. While I am writing this review a month and half past. Trying to reach them for feedback about the repair has been unsuccessful. I really feel frustrated and disappointed. I fully understand I am a little drop in an ocean of Aerodyne customer. Still I paid a fair amount of money for that product and I can't get the appropriate support for it. I am back to square one renting gear hoping I can get my canopy back before the end of the season. Being part of a large skydiving community I tell my story to whoever want to hear it. I have worked with customers within different industries and I can tell you one unhappy customer make a company reputation faster than 10 happy customers. I hope this post will reach the ear of people at Aerodyne and again I am always open for suggestion of what next step should be. Regards, An unhappy customer... Patrice