This company, and especially Patty, needs to learn about RESERVATIONS. When you call on the phone it sounds like YOUR appointment is for 10 AM. When you arrive everyone scheduled that day was also told 10 AM. We arrived first, but another group signed their paperwork without reading it so they got called first. Another group that filled out paper work AFTER our group went ahead of our group. Then weather, high winds, cancelled the rest of the day. We were told to come back at 7:30 the next day (after I told an instructor that I would just cancel my credit card if we were not able to go this weekend). We were the only ones to go Sunday morning. We waited over 4 HOURS for the videos to be handed out. Funny thing, I was the main one complaining to Patty and my video got "messed up" - it was only a partial with very few pictures. Word of warning - get everything this place tells you in WRITING/REPLY EMAIL - do not rely on verbal promises. In summary - we waited over 10 hours, spread across two days for a 30 minute (FANTASTIC) experience. BTW the safety concerns demonstrated by the staff seemed to be A PLUS. Signed - Ted from Florida.
