Cypres AAD for Wingsuit in Wing Suit Flying August 16, 2016 gowlerkQuoteJust tell me what questions you have and I will look it up. When I send a customer's unit in for a scheduled service in the USA and they inform me that it needs to go to Germany and will take twice as long as it should, I would appreciate if they would tell me why. So that I can pass the information along to their customer. Instead they say nothing at all. And just leave the customer to wonder if their unit had a flaw, if it was randomly pulled for extra test for statistics, if they were too busy in Ohio and had extra capacity in Germany. Nothing. No information at all. just the usual "don't worry little skydiver, we will take care of you" shit. Airtec does not communicate anything at all to anyone ever. I agree that it isn't satisfactory for the customer to receive no information at all. This should be changed but you have to address this to SSK not to Airtec. When SSK receives a unit for testing they are authorized to perform every check that has to be made. They are NOT authorized to do any kind of repair or upgrade to the unit. So it might be a sensor which is slightly off, a hardware upgrade or some serious issue which requires the unit to be sent to Germany. I discussed this personally with Helmut Cloth, the owner of Airtec, and he says he wants to keep all the critical work in-house to have full quality control. I will forward your wish for better communication to him, so that he can discuss with SSK.