I have to say that dealing with the president of this company has been one of the most uncomfortable and maddening experiences of my entire life. He has been nothing but rude and completely unprofessional. They must call him "Feisty" for a reason--I would never trust my life with this man or his company. As background, I had been planning a skydiving trip ever since my 18th birthday and had never committed to it. Finally for my 27th birthday this year, I decided I would go no matter what. I have to admit that I didn't know much about what to expect, although this experience has certainly left a serious bad taste in my mouth. I did some research on the web and called this place--Skydive Missouri--to ask more details. After a very brief conversation where I wasn't given much information, the president asked for my card to hold my reservation. I would have, and should have, waited to receive the information in the mail before giving my card number, but this guy acted like they were filling up fast and there might not be room--a total sales push to get my money, not really caring that I was not completely comfortable with this very important decision. Upon telling my family that I was jumping, my sister who had always wanted to jump with me begged to go as well and when I called the president back I was told that since they were "out of season" (a detail he conveniently left out the first time we talked) he was the one and only instructor there and that my sister and I could not go at the same time. Knowing this might be the only time I ever go skydiving, I really wanted to do it the way I wanted--jumping with my sister. By this point I was simply not comfortable with the information I was receiving or the outdated materials that seemed to come out of the 1980s that were sent to my house. I asked the president for my $50 back and told him my concerns. After high pressure to keep my appointment, "Feisty" told me verbally on that phone that day that he would refund my money IF I assured him I would send back his materials. No problem, I put his "training materials" in the mail and next day and waited for nearly a month to receive my refund. I had to call this guy back nearly a month later. To attest to his lack of professionalism, he answered the phone as I were his wife with multiple dogs barking in the background. I asked him calmly and politely if he was planning to refund my money that had assured me that day on the phone a month prior he would do. However, instead of sticking to his commitment--this man tore into me calling me names and telling me that I was a liar and that he refused to give me any money back. I have never been treated with such disrespect—I was appalled! I am now telling everyone I know about this incident--I am extremely disturbed when I encounter anyone who claims to be professional and treats their potential customers in this way. I am SURE that I have been scammed and will never, ever recommend Skydive Missouri to anyone I know. This story could have had a decent ending had I been treated with the respect and professionalism I expect from a place of business.
