I have never been treated so poorly before. Upon arriving at the hanger it was clear that the office staff was overwhelmed by the number of people there, although everyone was there by appointment. Waivers were out on a table, so my husband grabbed two and we began filling them out. As I read through the waiver I came to a place about being given opportunity to assess the equipment. Since we had yet to speak with anyone that worked there, I was uncertain whether we were to have already looked at the equipment, or if that opportunity would come later. So before signing, I decided to ask. My inquiry was not met with a helping hand. Rather, the manager mumbled about how long it would take and then in a very demeaning tone asked me, "Would you even understand it all anyway?" I was so shocked. I stood there dumbfounded and then when she went back to her work I just returned to filling out the waiver. I could go on and on about how rude they were to us. But I will just shorten it and say, we stood around for 5 hours in a hanger with very limited seating never once having been approached by the staff there. The only time we were helped was when we sought them out and every time they sent us away saying we would need to wait another hour. We had an appointment at 1pm and finally at 6 the manager called us over to tell us that they would not be able to get us up. After a myriad of excuses and even trying to blame us for the mishap, we went home with nothing but cash back in our pockets. In the end it was clear that they had simply forgotten about us and let those scheduled after us jump instead. I would not recommend this place to anyone.
