Niagara

The Niagara Tunnel is built with the latest and greatest in technology and can operate as both a closed-air and open-air system. The electric motor is equipped with two large forced air blowers that continually cool it even though it does not give off much heat to begin with. The system is designed so that it can operate in continously without the need to shut down to adjust louvers. As with any newly built equipment there are always some glitches...this tunnel simply hadn't been operated in the open-air mode yet.

It is the goal of Niagara Freefall to offer our guests a safe and enjoyable flying experience. Our customer’s are always held in the highest regard and are treated with respect. We always welcome customer comments, both positive and negative, as this benefits us in bettering our quality of service to our guests. Our attention was directed to the recent very critical and slanderous comments made below. As duly noted by others, there are two sides to every story and the circumstances as outlined below fall far from being truthful. The group arrived for a 1 hour pre-booked reservation (not a coaching package), upon completing half of the reserved time they requested a lunch break which we agreed to, though being a busy holiday weekend they were advised that we would continue their session upon return wherever we could fit them into the next open time slot. Their Instructor requested that he take his 30 min break to eat with the group. Unfortunately they did not return 1 hour later as described, nor did they return 1½ or even 2hrs later… it was 3 hours when they finally brought our Instructor back to work! Our Instructor informed us that after lunch he was asked by the customers to remarkably go on a sightseeing tour of the city and be their tour guide (not part of our Instructor's job duties). The result of the Instructor being away from work for an additional 2 ½ hours on a busy holiday weekend resulted in major delays and rescheduling difficulties for nearly 50 other flyers and placed additional burden on the rest of the Instructors. Upon returning to work the staff member was promptly sent home for the day. It was the staff members responsibility to ensure that he was back at work after the 30min break was over. The customer was never faulted in any way or penalized any tunnel time, they were informed that we would continue to accommodate them and allow them to finish their time with another Instructor (this was not a coaching package). The customer surprisingly opted not to fly… we attempted to further accommodate them by offering a credit for the unused time to use on another date. We do not accept the accusation that we are at fault for ruining their experience considering every attempt was made to accommodate the customer to meet their needs and had to further deal with many upset flyers and staff as a result of the extensive delays caused by this situation. Such slanderous and malicious comments and attacks on our business credibility and reputation are unwarranted and in very poor taste (and potentially libellous). We are confident that everyone that visits Niagara Freefall will be served in a professional manner by a skilled well trained staff and will have an exciting memorable experience. We sincerely apologize to the readers should we have offended anyone with our reply. Niagara Freefall