I have a 2000 model Dolphin and I think it is great. Altico has improved the bridle protection so that it is now protected by a flap running from the BOC up under the right hand flap. This seems to be much more secure than some of the older designs I have seen and offers more piece of mind. The riser covers now go all the way over the shoulder as well for better protection. As far as customer service, Altico was a pleasure to do business with. They were always willing to take the time to answer any questions you may have. The Dolphin does not have all the extra options found on the rigs costing twice as much, but this is what keeps the price down and cuts delivery time. Don't let the price fool you though, the Dolphin is a safe rig with solid construction. My Dolphin arrived at my door a week after I ordered it which I thought was outstanding! If you are looking for a container that will keep you flying, but not drain you bank account, check out the Dolphin.