flexiblefloor

Hello Westerly, we’re sorry to hear that you’ve had difficulty reaching us. We archived some of our old/unused email addresses when we moved into our new website. Please check our website to be certain you’re using a current email address or you can always call us at 386-740-9222.

Hello, This is Mirage Systems. Please contact us. 386-740-9222

That’s an old post. It isn’t mentioned in the Mirage owner’s manual because it is no longer a requirement. The company was purchased 20 years ago. All Mirages built in the last 20 years are still serviced.

https://www.facebook.com/MirageContainers/videos/1333362300086052/

This is Mirage replying. We’re not sure where your email went to but if we haven’t replied then we haven’t seen it. We apologize for that. Please re-send it to [email protected]. The packing chart on Facebook is our most current chart. Our website is under construction and should be updated soon (Dear God please). We have been doing live pack tests to update our chart based on current canopies. The new chart addresses most riggers in most locations for a pack job that fits and looks good. If your rigger can pack the canopy listed on the old chart and make it look right then you are fine. Your reserve pin cover should lay flat, not be bulged upwards. It is not a safety issue to go by the old chart.

In response to your post Sonic, we have endeavored greatly to not comment in public or private about why we cancelled your dealership. We have no desire to bad mouth you or your business. Your ongoing crusade to bash us is inappropriate. Since you are no longer a dealer you tell everyone that our product is terrible and that we will go out of business. We politely ask that you stop slandering us. We know of no loop issues with Mirage. The only issue was with 1 rig to one of your customers. Despite repeated inspections with no problems found, we replaced all of the reserve grommets (twice) and reserve parts at no charge. You later told us that there was a defect with the AAD cutter and that you were addressing it with the AAD manufacturer. Then, a while later the customer came to us saying you told him it was still a Mirage error. In an effort to take care of the customer who told us that he loved his Mirage but was concerned about the loop, we took his rig back and built him a brand new one at no charge. He asked to make changes to his colors and we accommodated. Although we could find nothing wrong with his old rig other than dented grommets, we destroyed it so that no one else might inherit the mystery problem. To our surprise we saw his brand new, unjumped rig listed a few weeks later on a Facebook gear for sale page so that he could buy another brand that you recommended instead. You recently went onto the Mirage Facebook page when we said that our harness is designed to be put on leg straps first to post “WRONG!.” Why are you still following our Facebook page? Why do you care if we advise someone to put on their Mirage legstraps first? There are other incidents, but there is no point re-hashing them. We know that there will be strong and lengthy response to our post, but we will not be responding further. We would like to leave it that we politely agree to disagree. We simply wish to stop arguing with you in private or public.

This is Mirage responding to the issue. We agree that the website being under construction is frustrating. Unfortunately we don’t have access to the code in some areas of the old site. This leaves us in the difficult position of either leaving the site up with some out of date information or shutting the entire site down until the new one is finished. We apologize for the confusion. In addition to the new website construction, we have updated our internal computer systems. We are committed to being able to provide quality customer service and we sincerely hope most of the hiccups are behind us. We want to thank you for your patience and are grateful for your support over the years. Mirage will celebrate its 20th anniversary this year. We’re a mechanical, hands-on group; not particularly techy.. Perhaps we’re also a little old school because sometimes our front office misses using a stapler and a filing cabinet instead of the computers and the cloud.