Attitude

I write on behalf of 7 of us who ordered helmets from Skysystems end of FEB this year. We were at first promised a two week turnaround. After three weeks we phoned and were told NINE weeks wait. After nine weeks, were told SIXTEEN weeks. We then received TWO of the helmets and no explanation of what happened to the rest. At sixteen weeks, we phoned to hear progress: "The liners are being installed" after TWO MORE WEEKS, we phoned again for update: "The liners are being installed" Not once did Skysystems have the decency to apologise, or let us know what is happening. They are misleading customers. Also - they sent us a rediculously small helmet and said it was a medium - not a single skydiver, even girls, could fit the lid which was supposed to fit a 22.5inch head. When we wanted to send it back, they said they don't take returns. After long debate, they agreed to send us a replacement - we can have it in 16 weeks.

I write on behalf of 7 of us who ordered helmets from Skysystems end of FEB this year. We were at first promised a two week turnaround. After three weeks we phoned and were told NINE weeks wait. After nine weeks, were told SIXTEEN weeks. We then received TWO of the helmets and no explanation of what happened to the rest. At sixteen weeks, we phoned to hear progress: "The liners are being installed" after TWO MORE WEEKS, we phoned again for update: "The liners are being installed" Not once did Skysystems have the decency to apologise, or let us know what is happening. They are misleading customers. Also - they sent us a rediculously small helmet and said it was a medium - not a single skydiver, even girls, could fit the lid which was supposed to fit a 22.5inch head. When we wanted to send it back, they said they don't take returns. After long debate, they agreed to send us a replacement - we can have it in 16 weeks.

I write on behalf of 7 of us who ordered helmets from Skysystems end of FEB this year. We were at first promised a two week turnaround. After three weeks we phoned and were told NINE weeks wait. After nine weeks, were told SIXTEEN weeks. We then received TWO of the helmets and no explanation of what happened to the rest. At sixteen weeks, we phoned to hear progress: "The liners are being installed" after TWO MORE WEEKS, we phoned again for update: "The liners are being installed" Not once did Skysystems have the decency to apologise, or let us know what is happening. They are misleading customers. Also - they sent us a rediculously small helmet and said it was a medium - not a single skydiver, even girls, could fit the lid which was supposed to fit a 22.5inch head. When we wanted to send it back, they said they don't take returns. After long debate, they agreed to send us a replacement - we can have it in 16 weeks.