DGlisper

What my husband planned as a surprise birthday gift started out well but turned out to be a bad experience at Skydive Spaceland Dallas. It was really unfortunate experience and with Their no refund policy they could really careless about the customer experience. We arrive at noon and Was greeted with smiling faces and great exchangs. We were escorted to the back to watched the training video. At 1230 we were instructed to wait for our names to appear on the screen and it would be our turn to jump. The winds were high and so there was a delays in times. Which we understood. We had no issues with waiting for the winds to calm down. We rather be safe, so that was not the issue. We watched as a large group of 8-10 people come in after us. A group of 4 came in and a group of 3. Once the winds were calm, the jumps that were scheduled ahead of us started back. We watched as the group of 4 that came after us experience their jump and we continued to patiently wait. When i asked about out space. I was informed by two different individuals that were were in group 9. We sat down and continued to wait. We were shocked and disappointed to look at the display screen and see that the large group were in group 8 and were now going before us. My husband went and asked about the reason for us being skipped again. He was told that due to his size and structure he could only jump with a certain instructor “Brandon”. How discouraging it was to see that we were now moved to a later jump group 10 and Brandon was jumping with the larger group in group 8 that arrived after us. When we went to discuss our frustration because we had overheard the larger group saying they had plans and needed to be done. We were skipped for their convenience. No communication or apology from the staff at Skydive Spaceland Dallas. We also had plans considering we are celebrating my birthday. But no one seem concerned about the inconvenience this caused us. We drove and hour and half to sit and wait patiently He paid $1000 and the only experience we got was being ignored and disregard. But they do not care they have our money.

What my husband planned as a surprise birthday gift started out well but turned out to be a bad experience at Skydive Spaceland Dallas. It was really unfortunate experience and with Their no refund policy they could really careless about the customer experience. We arrive at noon and Was greeted with smiling faces and great exchangs. We were escorted to the back to watched the training video. At 1230 we were instructed to wait for our names to appear on the screen and it would be our turn to jump. The winds were high and so there was a delays in times. Which we understood. We had no issues with waiting for the winds to calm down. We rather be safe, so that was not the issue. We watched as a large group of 8-10 people come in after us. A group of 4 came in and a group of 3. Once the winds were calm, the jumps that were scheduled ahead of us started back. We watched as the group of 4 that came after us experience their jump and we continued to patiently wait. When i asked about out space. I was informed by two different individuals that were were in group 9. We sat down and continued to wait. We were shocked and disappointed to look at the display screen and see that the large group were in group 8 and were now going before us. My husband went and asked about the reason for us being skipped again. He was told that due to his size and structure he could only jump with a certain instructor “Brandon”. How discouraging it was to see that we were now moved to a later jump group 10 and Brandon was jumping with the larger group in group 8 that arrived after us. When we went to discuss our frustration because we had overheard the larger group saying they had plans and needed to be done. We were skipped for their convenience. No communication or apology from the staff at Skydive Spaceland Dallas. We also had plans considering we are celebrating my birthday. But no one seem concerned about the inconvenience this caused us. We drove and hour and half to sit and wait patiently He paid $1000 and the only experience we got was being ignored and disregard. But they do not care they have our money.