I had booked a skydive to celebrate me and my boyfriends anniversary but unfortunately due to weather conditions we was unable to go ahead with the jump. Although this is not the staff's fault I couldn't believe how unfriendly and rude the staff were. I called the lady in the office the day before to confirm my jump and ask where the location was she was very rude and unhelpful and stated "it's an airfield it has no address" she told me to call back later that day to which I did and was then told to call the next morning. I spoke to the man who I think was in charge of the Pinjarra location who was just as rude and unfriendly with nowhere to go we decided to ask a local for directions and drive to the airfield to be greeted by a number of moody unfriendly men who questioned why we had arrived, we was then given the option to stick a round for a couple of hours to see if the clouds cleared up to which we did throughout this time the owner went of flying in his own plane and we got talking to the pilot who was very friendly and informed us that there was a chance we would get to jump but may not be from the 14,000 ft we had booked. We sat there for 5 hours and was told by the owner if we was happy to land there instead of the beach to give it 10 minutes and we could go up to then be told 5 minutes later by another man that no way would we be jumping so we had to re-book. we were at the end of our holiday so this was not really an option for us and after their attitude I didn't want to pay these people! Someone handed me a phone and it was the lady in the office again who was most unhelpful just like she was the day before I asked her for a contact number so I could call her back when I was back at my accommodation to arrange a refund for my deposit to which she replied "its the number your calling me on" seeing as I didn't dial this number I found her sarcasm completely unnecessary. I understand it was not the guys fault that we had bad weather but there was really no need for their rudeness and they could have kept us in the loop as to whether they thought we would jump or not instead of each saying different things. A couple of hours later I called the lady in the office to request a refund as we were flying back to England a couple of days later being her usual "friendly" self she tried to tell me they don't do refunds like it was my fault we were unable to jump and it was my fault I was flying back to England!! All in all I do not recommend this company whatsoever I did however receive a full refund and am glad I did not waste my money on these people.
