Very unprofessional staff! They did not honor our 9 am jump which the manager, Ryan, PERSONALLY set up for us 2 weeks before. When we got down there, the plane was covered in ice and snow and nobody was in sight. We walked into the office, which is a small hangar, and we saw people sleeping on the floor. When we found some staff members they looked at us with confusion and stumbled to find our reservation. After a half an hour of waiting around, they finally found us and told us that we were on the 1 pm flight. No we weren't! Again the manager personally set this 9 am flight for us. Did we get a call explaining why they are changing us to a later flight. NO! We had to drive down from Denver and had other obligations to be back in DENVER by 1. We aren't going to sit around because THEY messed up and weren't going to honor OUR reservation!!! The guy we were talking to, Kevin, said they don't normally do 9 am flights, which is a bunch of crap because our first scheduled jump 2 weeks prior was for 1030, and when we showed up down there at 9:30 they had 2 jumpers coming down and 2 more ready to go! They said it takes about an hour and a half to go through the training course and to jump, so yeah...they were there by 8:00-8:30....Weird. Even on their website you can book an 8:30 flight. So after this mishap they said they would contact us to reschedule. Here we are, now over a week later and no call or email from this place, we finally called them to see what was going on. They said there is nothing that they could do and they would "try" to refund our promotion we had. After trying to figure out why, the manager hung up on us for no apparent reason and is now refusing to answer or call us back. Not because I am angry and ranting here but trust me, don't come to this place...
