My wife and I made reservations to do our very first tandem at the OK Skydiving Center in Cushing for a Friday afternoon at 12pm. When I made the reservation, I was asked by the female I was speaking with to provide my cell number in case the jump was cancelled due to weather; I provided her my number and also explained that we were going to be coming from OKC, about 1.5 hours away from Cushing. The day of the jump, it was overcast and pretty cool (about 50degrees). We left our hotel about 10am and arrived at the facility about 11:30 - just in time to fill out paperwork, etc. But there was not a car or person in sight. No one was there. So, I called the main number and the same lady answered. I told her my name and that we had reservations for a tandem jump at 12pm. She then told me that the pilot had called her about an hour before to tell her there would be no jumps that day due to the cloud coverage. So, she tells me, we aren't going to go out. I said to her that this was disappointing and asked why she didn't call me to let me know the jump was cancelled. She got very defensive and told me she didn't control the weather. I reiterated that while I was disappointed we wouldn't jump, I was more perturbed that she had known this for an hour and didn't bother to call me. She then started yelling and eventually hung up on me. My wife and I, still sitting in the car near the hanger, looked at each other in shock. I called the number back and when the girl answered again, I asked to speak with a manager. She then revealed she was the owner and that if I didn't like the way she handled her business then I should go somewhere else to skydive (not a problem). I tried to calm her down and again simply ask why she didn't call me to let me know the jump had been cancelled; that doing so would have saved my wife and me a lot of time. She very sarcastically apologized and again hung up the phone. So my wife and I decided we would look on our phones to see what we would do that day (we were celebrating our 15 year anniversary). About 5 minutes later - we are still in the parking lot - a truck pulls up and a large lady got out and went into the hanger. About 10 minutes later - still looking for something to do - a red car comes flying up and parks right next to us. A guy gets out (not sure if he had just woken up or had just come from a bar, but he was disheveled) and goes into the hanger. I wondered aloud if that could have been the pilot. Regardless, we kept looking for things to do in OKC. Then, about 5 minutes later, the guy comes back out and approaches my car. I rolled my window down and said "hello." He replies - "what's the deal!" I said I had no idea what the deal was. He then asked what I had done to his daughter. I told him I did nothing to his daughter and started to explain my "pleasant" conversations with the "lady." He proceeds to interrupt us, yell at us, call us vulgar names, curse at us. We actually felt a little threatened. My fuse was short at this point so I rolled up my window and we left, concerned that I might say or do something I would regret. What I got out of the burst of anger between the father and the owner was that I should have known we weren’t going to jump due to the clouds. First, I have never done a jump before, and second, the owner apparently didn’t know until the pilot told her, so how would I. Again, all we were wanting is a courtesy call to let us know the jump was cancelled. We would have been disappointed (as we were when our zipline reservation was cancelled due to weather the next day), but we would have understood and moved on. One simple phone call. Not a lot to ask.
